---
metadata:
- name: generator
content: Diplodoc Platform v5.50.6
alternate:
- https://yandex.com/support/common/en/troubleshooting/ping-procedures.md
- https://yandex.com/support/common/ru/troubleshooting/ping-procedures.md
keywords:
- p
- i
- 'n'
- g
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/common/en/llms.txt
# How to check your network connection
A fast and stable internet connection is essential for effectively using the internet. If you're having connection problems, you might notice files taking a long time to download or web pages not loading.
To see what's causing the problem, check your internet connection and try running some network utilities.
{% cut "**Internet connection**" %}
{% list tabs %}
- Windows 10
Run the network troubleshooter:
1. Click  → .
1. In the **Settings** window, select **Network & Internet**.
1. Go to **Advanced network settings** and click **Network troubleshooter**.
1. Follow the instructions on the screen.
To learn more, see the article [Fix Wi-Fi connection issues in Windows](https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues).
- Windows 7
Run the network troubleshooter:
1. Click **Start** → **Control Panel** → **Network & Internet** → **Network and Sharing Center** → **Troubleshooting** → **Internet connections**.
1.
Follow the instructions on the screen.
- macOS
Use the [“Wireless Diagnostics”](https://support.apple.com/en-us/HT202663#howto) utility.
To learn more, see the article [Troubleshooting Wi-Fi connection issues](https://support.apple.com/en-us/101181).
{% endlist %}
{% endcut %}
{% cut "**Network utilities**" %}
Get network diagnostic information using utilities such as Ping, PathPing/Traceroute, and Telnet:
{% list tabs %}
- Windows 10
{% cut "**Ping**" %}
The Ping utility measures the time delay between a request to the server and the response and also determines the loss of data packets. The lower the transmit/receive time and the fewer packets lost, the faster the web page will open or the movie will load.
To check your network connection:
1. On the taskbar, click and type `command line` or `cmd.exe` in the search bar. Press **Enter**.
1. Enter the command `ping -n 10` in the window and press **Enter**.
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1. To copy the information, select the text with the left mouse button and click **Enter**.
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The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
{% cut "**PathPing**" %}
The PathPing utility helps determine at which intermediate network node data packets are delayed or lost.
To check intermediate network nodes:
1.
On the taskbar, click and type `command line` or `cmd.exe` in the search bar. Press **Enter**.
1. Enter the command `pathping -n 10` in the window and press **Enter**.
{.border-yes}
1. To copy the information, select the text with the left mouse button and click **Enter**.
{.border-yes}
The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
{% cut "**Telnet**" %}
The Telnet utility checks whether the computer has permission to connect to the server.
Install the Telnet client:
1. On the taskbar, click and type `control panel` in the search bar. Launch the app.
1. In the window, select **Programs and Features** → **Turn Windows features on or off**.
1. Select **Telnet Client** and click **OK**.
{.border-yes}
Check access to the server:
1.
On the taskbar, click and type `command line` or `cmd.exe` in the search bar. Press **Enter**.
1. In the window that opens, enter `telnet 25` and press **Enter**.
{.border-yes}
1. To copy the information, select the text with the left mouse button and click **Enter**.
{.border-yes}
The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
{% cut "**Other utilities**" %}
Choose a utility based on your goal:
- Ipconfig: Find out the IP address, subnet mask, and other network settings.
- Getmac: View network connections, network adapters, and their physical addresses.
- Tracert: Get the nodes an IP packet passes through.
Run the utility:
1.
On the taskbar, click and type `command line` or `cmd.exe` in the search bar. Press **Enter**.
1. In the window that opens, enter:
- `ipconfig/all` for Ipconfig.
- `getmac/v` for Getmac.
- `tracert ` for Tracert.
1. Press **Enter**.
1. To copy the information, select the text with the left mouse button and click **Enter**.
The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
- Windows 7
{% cut "**Ping**" %}
The Ping utility measures the time delay between a request to the server and the response and also determines the loss of data packets. The lower the transmit/receive time and the fewer packets lost, the faster the web page will open or the movie will load.
To check your network connection:
1. Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
1. Enter the command `ping -n 10` in the window and press **Enter**.
{.border-yes}
1. To copy the information, right-click anywhere in the open window and click **Select all**. Then press **Enter**.
{.border-yes}
The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
{% cut "**PathPing**" %}
The PathPing utility helps determine at which intermediate network node data packets are delayed or lost.
To check intermediate network nodes:
1.
Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
1. Enter the `pathping -n ` command in the window and press **Enter**.
{.border-yes}
1. To copy the information, right-click anywhere in the open window and click **Select all**. Then press **Enter**.
{.border-yes}
The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
{% cut "**Telnet**" %}
The Telnet utility checks whether the computer has permission to connect to the server.
Enable the Telnet client:
1. Go to the **Start** menu and type `Turn Windows features on or off` in the search bar. Launch the app.
1. Select **Telnet Client** and click **OK**.
{.border-yes}
Check access to the server:
1.
Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
1. In the window that opens, enter `telnet 25` and press **Enter**.
{.border-yes}
1. To copy the information, right-click anywhere in the window and click **Select all**. Then press **Enter**.
{.border-yes}
The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
{% cut "**Other utilities**" %}
Choose a utility based on your goal:
-
Ipconfig: Find out the IP address, subnet mask, and other network settings.
-
Getmac: View network connections, network adapters, and their physical addresses.
-
Tracert: Get the nodes an IP packet passes through.
Run the utility:
1.
Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
1. In the window that opens, enter:
-
`ipconfig/all` for Ipconfig.
-
`getmac/v` for Getmac.
-
`tracert ` for Tracert.
1. Press **Enter**.
1. To copy the information, right-click anywhere in the window and click **Select all**. Then press **Enter**.
The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
{% endcut %}
- macOS
{% cut "**Ping**" %}
The Ping utility measures the time delay between a request to the server and the response and also determines the loss of data packets. The lower the transmit/receive time and the fewer packets lost, the faster the web page will open or the movie will load.
To check your network connection:
1. In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
1. In the window that opens, enter `ping -c 10 ` and press **Enter**.
{.border-yes}
1. To copy the information, select the text (**⌘** + **A**) and copy it (**⌘** + **C**).
Now you can paste the text (**⌘** + **V**) to a text file or email.
{% endcut %}
{% cut "**Traceroute**" %}
The Traceroute utility helps determine at which intermediate network node data packets are delayed or lost.
To check intermediate network nodes:
1.
In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
1. In the window that opens, enter `traceroute -n ` and click **Enter**.
{.border-yes}
1.
To copy the information, select the text (**⌘** + **A**) and copy it (**⌘** + **C**).
Now you can paste the text (**⌘** + **V**) to a text file or email.
{% endcut %}
{% cut "**Telnet**" %}
The Telnet utility checks whether the computer has permission to connect to the server.
In macOS High Sierra 10.13 and higher, the Terminal program does not include the Telnet utility.
To install the utility:
1.
In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
1. In the window that opens, enter the `/usr/bin/ruby -e "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install)"` command to install the Homebrew package manager.
1. Press **Enter** and wait for the installation to complete.
1. Enter the `brew install telnet` command and click **Enter**.
To check access to the server:
1.
In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
1. In the window that opens, enter `telnet 25` and press **Enter**.
{.border-yes}
1.
To copy the information, select the text (**⌘** + **A**) and copy it (**⌘** + **C**).
Now you can paste the text (**⌘** + **V**) to a text file or email.
{% endcut %}
{% endlist %}
{% endcut %}
### Learn more
- [Check your internet connection speed using Yandex Internetometer](https://yandex.com/internet/)