---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.com/support/common/en/troubleshooting/main.md
  - https://yandex.com/support/common/ru/troubleshooting/main.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/common/en/llms.txt

# Support

Phone support is not available. If you're having issues with any of the Yandex services, please contact their respective support teams:

<div class="border-none striped-none desktop">



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| 
**Yandex ID**

Questions about account
  
Read [Help](https://yandex.com/support/id/feedback.html)

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| 
**Yandex 360**
  
Questions about charges and subscription terms

Read [Help](https://yandex.com/support/yandex-360/customers/purchase/en/)

|
<svg width="45" height="45" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><mask id="svg-xyj6eari__mask0_202_1369" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="0" y="0" width="75" height="75"><circle cx="37.5" cy="37.5" r="37.5" fill="white"/></mask><g mask="url(#svg-xyj6eari__mask0_202_1369)"><rect width="75" height="75" fill="#333653"/><path d="M43.0291 21.0014H39.2339C32.7279 21.0014 29.4749 24.2544 29.4749 29.1339C29.4749 34.5556 31.6435 37.2665 36.5231 40.5195L40.3182 43.2303L29.4749 60.0375H20.8002L31.1014 44.8568C25.1375 40.5195 21.8845 36.7243 21.8845 29.6761C21.8845 21.0014 27.8484 15.0375 39.2339 15.0375H50.6194V60.0375H43.0291V21.0014Z" fill="white"/></g></svg>
|
**Yandex Business**
  
Questions about business listings in Yandex Search

Read [Help](https://yandex.com/support/business-priority/index.html)

||
||

<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#svg-27hduejo__clip0_87_11399)"><g clip-path="url(#svg-27hduejo__clip1_87_11399)"><path d="M0 22C0 9.84974 9.84974 0 22 0C34.1503 0 44 9.84974 44 22C44 34.1503 34.1503 44 22 44C9.84974 44 0 34.1503 0 22Z" fill="#FFEA00"/><path d="M8.45694 39.3368C14.7192 36.971 20.5484 30.6922 24.9567 22.6151H14.2093L12.0962 26.0397H17.4781C14.5498 30.299 11.5372 32.9253 9.69173 32.9253C7.46939 32.9253 8.34376 28.4442 11.8048 22.3965C15.3023 16.3123 19.4191 11.8312 21.8236 11.8312C23.6816 11.8312 23.1716 16.1666 20.767 20.4656H25.7946C31.2594 8.91667 27.1062 4.43555 22.4065 4.43555C14.7922 4.43555 6.23071 12.1227 0.838781 21.9957C0.561931 22.503 0.300229 23.0047 0.0537109 23.5C0.486237 29.9274 3.67919 35.5982 8.45694 39.3368Z" fill="black"/><path fill-rule="evenodd" clip-rule="evenodd" d="M24.9203 25.9304C22.0786 31.5409 22.9894 35.6213 27.7255 35.6213C32.6074 35.6213 37.4164 31.5773 40.1853 25.9304C43.0269 20.2106 42.0069 16.1666 37.4164 16.1666C32.8624 16.1666 27.6891 20.2834 24.9203 25.9304ZM36.8335 20.6478C37.9265 20.6478 37.7079 22.8337 35.8863 25.8939C34.1011 28.8449 32.1702 31.1037 30.968 31.1037C29.8386 31.1037 30.0572 28.9178 31.9152 25.8939C33.7004 22.9065 35.6313 20.6478 36.8335 20.6478Z" fill="black"/></g></g><defs><clipPath id="svg-27hduejo__clip0_87_11399"><rect width="44" height="44" fill="white"/></clipPath><clipPath id="svg-27hduejo__clip1_87_11399"><rect width="44" height="44" rx="22" fill="white"/></clipPath></defs></svg>
|
**Yandex Go**

Questions about Yandex Go, Yandex Delivery, and Yandex Scooters

Read [Help](https://taxi.yandex.ru/support/taxi-all-app/index.html)


||
|#



</div>

<div class="border-none striped-none mobile">



#|
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<svg xmlns="http://www.w3.org/2000/svg" width="44" height="44" viewBox="0 0 44 44" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M44 21.9996C44 34.1499 34.1503 43.9996 22 43.9996C9.84974 43.9996 0 34.1499 0 21.9996C0 11.4987 7.35707 2.7162 17.1979 0.52527L18.2069 5.03708C10.4336 6.76772 4.62231 13.705 4.62231 21.9996C4.62231 31.5971 12.4026 39.3774 22.0001 39.3774C31.5976 39.3774 39.3779 31.5971 39.3779 21.9996L44 21.9996ZM22 4.62186V-0.000366211C32.5024 -0.000366211 41.2859 7.35877 43.4753 17.2017L38.9634 18.2097C37.234 10.4348 30.2959 4.62186 22.0001 4.62186H22ZM21.9999 35.0063C27.3529 35.0063 31.9506 31.7725 33.9461 27.152L29.7096 25.305C28.4269 28.2931 25.4578 30.3859 21.9999 30.3859C18.5784 30.3859 15.6354 28.3369 14.3312 25.399L10.0948 27.246C12.1118 31.8163 16.6833 35.0063 21.9999 35.0063Z" fill="currentcolor"/></svg>
| 
**Yandex ID**

Questions about account
  
Read [Help](https://yandex.com/support/id/feedback.html)

||
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| 
**Yandex 360**
  
Questions about charges and subscription terms

Read [Help](https://yandex.com/support/yandex-360/customers/purchase/en/)


|
<svg width="45" height="45" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><mask id="svg-50zm367g__mask0_202_1369" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="0" y="0" width="75" height="75"><circle cx="37.5" cy="37.5" r="37.5" fill="white"/></mask><g mask="url(#svg-50zm367g__mask0_202_1369)"><rect width="75" height="75" fill="#333653"/><path d="M43.0291 21.0014H39.2339C32.7279 21.0014 29.4749 24.2544 29.4749 29.1339C29.4749 34.5556 31.6435 37.2665 36.5231 40.5195L40.3182 43.2303L29.4749 60.0375H20.8002L31.1014 44.8568C25.1375 40.5195 21.8845 36.7243 21.8845 29.6761C21.8845 21.0014 27.8484 15.0375 39.2339 15.0375H50.6194V60.0375H43.0291V21.0014Z" fill="white"/></g></svg>
|
**Yandex Business**
  
Questions about business listings in Yandex Search

Read [Help](https://yandex.com/support/business-priority/index.html)

||
||

<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#svg-ncolzt2r__clip0_87_11399)"><g clip-path="url(#svg-ncolzt2r__clip1_87_11399)"><path d="M0 22C0 9.84974 9.84974 0 22 0C34.1503 0 44 9.84974 44 22C44 34.1503 34.1503 44 22 44C9.84974 44 0 34.1503 0 22Z" fill="#FFEA00"/><path d="M8.45694 39.3368C14.7192 36.971 20.5484 30.6922 24.9567 22.6151H14.2093L12.0962 26.0397H17.4781C14.5498 30.299 11.5372 32.9253 9.69173 32.9253C7.46939 32.9253 8.34376 28.4442 11.8048 22.3965C15.3023 16.3123 19.4191 11.8312 21.8236 11.8312C23.6816 11.8312 23.1716 16.1666 20.767 20.4656H25.7946C31.2594 8.91667 27.1062 4.43555 22.4065 4.43555C14.7922 4.43555 6.23071 12.1227 0.838781 21.9957C0.561931 22.503 0.300229 23.0047 0.0537109 23.5C0.486237 29.9274 3.67919 35.5982 8.45694 39.3368Z" fill="black"/><path fill-rule="evenodd" clip-rule="evenodd" d="M24.9203 25.9304C22.0786 31.5409 22.9894 35.6213 27.7255 35.6213C32.6074 35.6213 37.4164 31.5773 40.1853 25.9304C43.0269 20.2106 42.0069 16.1666 37.4164 16.1666C32.8624 16.1666 27.6891 20.2834 24.9203 25.9304ZM36.8335 20.6478C37.9265 20.6478 37.7079 22.8337 35.8863 25.8939C34.1011 28.8449 32.1702 31.1037 30.968 31.1037C29.8386 31.1037 30.0572 28.9178 31.9152 25.8939C33.7004 22.9065 35.6313 20.6478 36.8335 20.6478Z" fill="black"/></g></g><defs><clipPath id="svg-ncolzt2r__clip0_87_11399"><rect width="44" height="44" fill="white"/></clipPath><clipPath id="svg-ncolzt2r__clip1_87_11399"><rect width="44" height="44" rx="22" fill="white"/></clipPath></defs></svg>
|
**Yandex Go**

Questions about Yandex Go, Yandex Delivery, and Yandex Scooters

Read [Help](https://taxi.yandex.ru/support/taxi-all-app/index.html)


||
|#




</div>

## Questions about the Yandex home page

You can try to find the answer to your question in [Help](https://yandex.com/support/common/en/index.md). If you couldn't find it or if you have ideas on how to improve the , please contact us. 

## Questions about promo codes and promotions

If you have a question about promo codes, promotions, or bonuses, contact us via chat.

<a href="https://yandex.ru/chat/#/user/9c2bd701-a32a-9cf1-7c7a-ffc4d5ed516b">
  <span class="button">Open chat</span>
</a>