User Support

Contacts of Specialists

All contact details of our manager you might need to reach them are in your Merchant Profile. To view these details or write to our Support Service, push Support button in the top right corner.

How it looks like

You are working with is your personal manager. This manager hosts your company in Yandex.Checkout from the very moment of onboarding and knows best what to do. You can write and call this manager if you have any general and financial questions.

Email address: merchants@money.yandex.ru

Phone number: +7 (495) 974-3586

Technical specialist—address for technical questions. For instance, you cannot figure out how to set something up, or something is not working.

Email address: yamoney_shop@yamoney.ru

We recommend specifying identifiers in the message: contract number, application number, and shopId. In this case, our managers will immediately know which store is it about.

Messages to Support Service

Owners and administrators of Merchant Profiles (except non-Russian residents) can write to our Support Service directly from their Merchant Profiles.

How to do it:

  1. Push Support button in the top right corner, then push Write to our Support Service.
  2. Tell us what happened. You can attach a file with details or screenshot to your message.

We usually reply to such messages within a business day.