List of Payments
In the section Operations, you can see last 50 payments. You can scroll the list using the button at the bottom of the page or select the required operations in the filters above. The payments in the list are arranged by date: the newest above.
In the left-hand column—payment identifiers:
- Transaction—transaction number in our service
- Order—number of the order on your store's side (if transmitted).
Above them—date and time the money were debited from the buyer.
RRN—Retrieval Reference Number, this number is assigned to payments with bank cards. This number allows for finding information about certain payment in your bank. To view and copy the RRN, click the eye icon.
In the middle column—information about the buyer. It shows all details transmitted to the payment service:
- buyer's identifier on your side
- email address
- phone number.
If nothing to view, you will see No data.
In the right-hand column—information about the payment:
- payment method and its details
- payment status.
Above them—payment status or date and time the money was credited to your account.
To the right from the amount—an icon representing the payment status:
|Successful payment||Payment successful.|
|Created||Payment initiated, but not completed. The money was not credited.|
|Processing||Payment initiated, but not completed. For instance, for payments with preauthorization.|
|Partial refund or chargeback||Payment was executed successfully; part of the money was returned to the buyer.|
|Refund or chargeback||Payment was executed successfully; the money was returned to the buyer.|
|Cancel||The payment was initiated but cancelled after the first step of the payment with preauthorization.|
|Payment error||The payment failed due to an error.|
If a payment returns error:
- error code is viewed as a hint under the amount and can be copied
- to see the error reasoning, hover your mouse over the yellow status icon with an exclamation mark.
To the right of the payment status and amount—a button for applying for refund; it only appears near successful payments. See Refunds
If the payment is returned (fully or partially), we add information about the refund to its details.
Filters allow you to find the payment you need or view all payments satisfying the parameters you set.
- Transaction—transaction number in the payment service.
- Order—number of the order in our system.
- Period—date when the crediting operation was initiated.
- Status—one of 6 possible payment statuses.
- Payer—identifier of the buyer in your system.
- Payment method—any payment method allowed for you.
If you are sure the payment came through and the transaction should be in the list, though it is not, send a request to payment search. You can proceed to it directly from the search results by hitting Write to our Support Service.
Saving Payments to File
If you need to view more payments or sort them out in any way different, you can download the details as a file in the CSV format (may be viewed via Excel or other software for editing tables).
Push Export in the right corner under the filters. Then you will see a pop up with your selection parameters.
Set the filter settings and push Send: the file with the selection will be saved to Payment.History folder of the Yandex.Disk account you use for your Merchant Profile. You will be able to download it wherever you want.
The file will not be saved immediately. You will get a link to it in a message to the email address of the contact person for general questions.
|invoiceId||Transaction number in the payment service.|
|customerNumber||User identifier on your side (if present).|
|orderSumCurrency||Currency code (for instance, 643—Russian ruble).|
|shopSum||The amount the store gets (payment amount minus payment service commission).|
|avisoReceivedDatetime||Date of the notification about the successful payment (if not present, the order was cancelled).|
|accountId||Number of the user's Wallet (if the payment is made via a Yandex.Money Wallet).|
|paymentType||Payment method code. Code explanation|
|itemArticleId||Product identifier; for the cases where your store sells different types of products (for instance, digital products and products with delivery).|
|orderNumber||Order number on your side.|
If your Yandex.Disk is full, we will be unable to save the files with payment selections (you will get an email, notifying that the free space runs out). Delete what you do not need to free up some space.