Troubleshooting

  1. I can't create a mailbox
  2. I can't find the list of mailboxes hosted on a domain
  3. I can't receive and send emails from the mailbox hosted on my domain
  4. My emails don't reach the recipient or end up in the spam folder
  5. I can't remove the domain
  6. I can't access a website via its domain address
  7. Problems accessing the company or domain
  8. The tips didn't help

I can't create a mailbox

To create a mailbox, add a new employee account.

If this feature is not available and you can't add employees, make sure you linked a domain to your company and confirmed it.

I can't find the list of mailboxes hosted on a domain

In Yandex.Mail for Business, mailboxes are linked to employee accounts. You can view the list of employees on the Users page.

I can't receive and send emails from the mailbox hosted on my domain

Most of the issues with Yandex.Mail are related to incorrect mail domain settings. Make sure that the domain is set up correctly:

Step 1. Check the domain registration date

You can check your domain's registration date by using any available WHOIS service, such as https://www.whois.com:

  1. Go to the WHOIS service page.

  2. Enter your domain name in the search box, e.g. example.org.

  3. Make sure the date in the Expires On: line has not yet been reached.

If your domain has expired, contact your registrar to renew it.

Step 2. Check your domain's DNS records

Make sure the DNS records are configured correctly. You can do it by using this service: http://www.digwebinterface.com. You can also try other dig utilities:

MX record
  1. Specify your domain name in the Hostnames or IP addresses field (such as example.org).

  2. Find the Type field, select MX, and click Dig.

  3. The response should look like this:

    example.org.		20755	IN	MX	10 mx.yandex.net.
SPF record
  1. Specify your domain name in the Hostnames or IP addresses field (such as example.org).

  2. Find the Type field, select TXT, and click Dig.

  3. The response should look like this:

    example.org. 21600 IN TXT "v=spf1 redirect=_spf.yandex.net"

    or

    example.org. 21600 IN TXT "v=spf1 ip4:IP-1 ip4:IP-2 ip4:IP-3 include:_spf.yandex.net ~all"
DKIM signature
  1. Find the field that says Hostnames or IP addresses and choose the subdomain that follows the format mail._domainkey.example.org (replace example.org with your domain's name).

  2. Find the Type field, select TXT, and click Dig.

  3. The response should look like this:

    mail._domainkey.example.org. 21599 IN TXT "v=DKIM1\; k=rsa\; t=s\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDlk+IUXTHUIumVpG1S0vwFuwO9AC2aRrJj21MLj7xvO0Brys/fDxOTaFsoVsA2/t9mcxf1kqx/bCsEvJiiOUUw5eihQefcY7xJoeruJK/o+IKU2dTO9OOPfSyqGLuQ+v/DMJRjhz73XOpkPOpPwLhQKhvBLNM2TCxPqCL0E42/7wIDAQAB"
CNAME record
  1. Find the field that says Hostnames or IP addresses and choose the subdomain in the format mail.example.org (replace example.org with your domain's name).

  2. Find the Type field, select TXT, and click Dig.

  3. The response should look like this:

    mail.example.org. 21599 IN CNAME domain.mail.yandex.net.

If the server doesn't respond, the response doesn't match the request or it contains too many records, the DNS records have been set up incorrectly. Configure them according to the following instructions: MX record, SPF record, DKIM signature, CNAME record.

Attention. Wait 72 hours before checking DNS records again. DNS servers take this time to update their record data.

If your domain hasn't expired and all the settings are correct, try visiting the Yandex.Mail Help page and looking for the issue in the appropriate section.

My emails don't reach the recipient or end up in the spam folder

If you send too many emails from your mailbox, the Yandex.Mail security system may mistake your emails for spam and stop you from sending more emails. To learn more about restrictions on sending email and mailing list requirements, go to the Help for Yandex.Mail.

If there were no excessive email exchanges on your part, try to identify the problem using the step-by-step guide in the Help for Yandex.Mail.

I can't remove the domain

You can only remove non-primary or unapproved domains. To remove the primary domain, you first have to set another domain as primary.

You can't remove a yaconnect.com domain, because this is a technical domain that stores your organization's data. For instance, this will help if you forget to renew the registration of the primary domain.

To learn more about managing domains, see Manage domains.

I can't access a website via its domain address

If you want your domain address to redirect users to a website, you need to set up an A record for your domain.

You can configure your A record using the website of your DNS hosting provider. If you delegated your domain to Yandex servers, you can configure your A record via the DNS Editor.

Problems accessing the company or domain

If you lose access to the company owner account, you can try to restore it yourself.

I don't remember the organization owner's login
  • If you linked your phone number to your account or recently signed in to the account using the same computer and web browser, open the restore login page and follow the instructions.

  • If you used this address to message your friends, family, or colleagues, try contacting them (e.g. via a social network). Perhaps they remember your address or can find your emails in their mailbox and tell you the address you sent them from.

I don't remember the organization owner's password

If you specified your real first and last names when signing up and linked your phone number to the account, open the restore password page and follow the instructions.

If you see a message saying that the email or phone number you entered is incorrect, check for typos. If your phone number was entered correctly but is still not recognized, try to remember whether there are other email addresses or phone numbers you may have linked to your account instead.

I can't restore the organization owner's account

If you can't recall the login or password you used to set up your company in Yandex.Connect, transfer the organization management rights to a new account:

  1. Register a new Yandex account.

  2. You have to confirm that you're the owner of the organization. To do this, fill in .

  3. Confirm that you own a domain using one of the methods outlined in the form.

If everything is in order, your new account will gain the organization owner status. All the company-related data will remain unchanged.

The tips didn't help

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