---
metadata:
- name: generator
content: Diplodoc Platform v5.55.0
alternate:
- https://yandex.com/support/business-priority/en/manage/accesses.md
- href: en/manage/accesses.md
type: text/markdown
title: Markdown version
- href: ../llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/business-priority/en/llms.txt
# User roles
The role determines which actions users can perform in the Yandex Business interface.
You can set up user roles for [managing information about the company, chain, or branches](#manage).
## Company profile management {#manage}
### Owner {#owner}
#|
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**Role**
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**Description**
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**Available actions**
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**Business owner**
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The user who first confirmed the rights to the company profile in Yandex Business.
{% note info %}
Companies can only have one user with the **Business owner** role.
{% endnote %}
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- Edit company information, add photos, make posts, and respond to reviews.
- Add and remove **Representative**.
- Transfer their role to another user.
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**Chain owner**
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A user who first confirmed the rights to the entire chain or was assigned the **Chain owner** role.
There can be different levels of chain owners depending on the geofilter in the chain profile.
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- Edit information about the chain and all branches, add photos, make posts, respond to reviews, and add and remove branches.
- Add and remove **Representative** and **Branch owners**.
- Transfer the **Chain owner** role to another user.
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**Branch owner**
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A user who manages one or more chain branches.
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- Edit branch information, add photos, make posts, and respond to reviews about the branch.
- Add and remove **Representative**.
- Transfer the **Branch owner** role to another user.
||
|#
#### Add an owner {#add-owner}
1.
Open [Businesses](https://yandex.com/sprav/companies) and select a company, chain, or branch.
2.
In the menu on the left, go to the {width=25} **Access** [section](*accesses).
3. Enter the Yandex ID of the user you want to make the owner.
{% cut "What it looks like:" %}
{% endcut %}
4. Select the **Owner** access type and click **Add**.
5. Confirm the action.
#### Change the owner {#update-owner}
Owners can transfer their role to other users and manage the rights of other accounts.
1.
Open [Businesses](https://yandex.com/sprav/companies) and select a company or branch.
1.
In the menu on the left, go to the {width=25} **Access** [section](*accesses).
1. Click  at the top right above the photo of the user whose role you want to change.
1. Select the **Owner** access type and click **Change**.
1. Confirm the action.
#### Remove the owner {#delete-owner}
{% note info %}
You can't remove the user with the **Chain owner** role because they confirmed their rights to the entire chain. Contact support. You also can't remove the user with the **Chain owner** role from individual branches.
{% endnote %}
1.
Open [Businesses](https://yandex.com/sprav/companies) and select a company or branch.
1.
In the menu on the left, go to the {width=25} **Access** [section](*accesses).
1. Click at the top right above the photo of the user whose access you want to revoke.
1. Confirm the action.
### Representative {#representative}
#|
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**Role**
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**Description**
|
**Available actions**
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**Representative**
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A user who manages the company profile.
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Edit company information, add photos, make posts, and respond to reviews.
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**Chain representative**
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The user the **Business owner** has entrusted to manage data in Yandex Business.
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Edit information about the chain, add photos, make posts, respond to all reviews about the chain, and add and remove branches.
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**Branch representative**
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A user the **Branch owner** has entrusted to manage data in Yandex Business.
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Edit branch information, add photos, make posts, and respond to branch reviews.
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**Representative (Webmaster)**
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A user who manages the company's website specified in its profile. Assigned in Yandex Webmaster.
In Yandex Business, the role is assigned automatically within a week after receiving the role in Yandex Webmaster.
|
Edit company information, add photos, make posts, and respond to reviews.
||
|#
#### Add a representative {#add-representative}
1.
Open [Businesses](https://yandex.com/sprav/companies) and select a company, chain, or branch.
1.
In the menu on the left, go to the {width=25} **Access** [section](*accesses).
1. Enter the Yandex ID of the user you want to appoint as a representative.
{% cut "What it looks like:" %}
{% endcut %}
1. Select the **Representative** access type and click **Add**.
1. Confirm the action.
#### Change a representative {#update-representative}
1.
Open [Businesses](https://yandex.com/sprav/companies) and select a company, chain, or branch.
1.
In the menu on the left, go to the {width=25} **Access** [section](*accesses).
1. Click  at the top right above the photo of the user whose role you want to change.
1. Select the **Representative** access type and click **Change**.
1. Confirm the action.
#### Remove a representative {#delete-representative}
{% note info %}
Only the **Owner** can remove a user with the **Chain representative** role. You can't remove a chain representative from an individual branch.
{% endnote %}
{% list tabs %}
- Representative or branch representative
1.
Open [Businesses](https://yandex.com/sprav/companies) and select a company or branch.
1.
In the menu on the left, go to the {width=25} **Access** [section](*accesses).
1. Click at the top right above the photo of the user whose access you want to revoke.
1. Confirm the action.
- Webmaster
To remove a user with the **Representative (Webmaster)** role, [reset access rights in Yandex Webmaster](https://yandex.ru/support/webmaster/en/service/rights-management#other-owners).
{% endlist %}
## FAQ {#faq}
{% cut "Why does the profile show former employees? How do I find out if someone else has hidden rights?" %}
We now show all users who have verified access to your company profile. They may include former employees if they haven't been removed from the company profile. If someone else has profile management rights, you will definitely see them.
{% endcut %}
{% cut "Why is a former employee listed as the chain owner?" %}
They were the first to add the chain to Yandex Business and have chain owner rights. We show chain owners so you can see who can manage and change the chain. For more information, see [Remove the owner](#delete-owner).
{% endcut %}
{% cut "How can I add or remove an employee who can manage the profile?" %}
Only users with the **Owner** role can manage other users' rights. Go to the **Access** section of your Yandex Business account and assign the necessary rights. For more information, see [Representative](#representative).
{% endcut %}
{% cut "Why can't I see the **Access** section in the Yandex Business account?" %}
The **Access** section is available only to users with the **Owner** role. If you're a **Representative** and want to add or remove a user, contact the **Owner**. For more information, see [Owner](#owner).
{% endcut %}
{% cut "The email the company used to register on Yandex Business is unavailable. How can I get rights?" %}
Have a confirmation code sent to the phone number in the company profile and confirm it. For more information, see [Confirm your ownership rights to the company](https://yandex.com/support/business-priority/en/manage/verify.md).
{% endcut %}
{% cut "I didn't receive a code. What should I do?" %}
Request the code again. If it doesn't arrive, contact support. For more information, see [Confirm your ownership rights to the company](https://yandex.com/support/business-priority/en/manage/verify.md).
{% endcut %}
{% cut "This is our company, but we didn't create the company card. How can we manage it?" %}
Make sure the card contains your current phone number and request a verification code. For more information, see [Confirm your ownership rights to the company](https://yandex.com/support/business-priority/en/manage/verify.md).
{% endcut %}
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