Create a chain

Requirements for combining branches

Two or more branches can be combined into a chain if all of the following conditions are met for every branch:

• All branches share the same name, which must comply with our service's guidelines.

• At least one business category is shared across all branches.

  For example, businesses listed under Banks, ATMs and Payment kiosks cannot be combined into a single chain.

  Warning

  Some business categories have special conditions and restrictions. For more information, see Features of some business categories.

• All branches are in the same country.

  If a chain has branches in different countries, a separate chain must be created for each country.

• All branches share a website or phone number.

• The chain's website shows the addresses of all branches.

  If the chain doesn't have a website, all branch cards should contain a common phone number.

Features of some business categories

Car dealerships

Businesses in the Car dealerships category can only be combined into a chain if they have two or more locations in the same region. Note that you have to create a separate company card for each car make.

Realty

Residential complex

Businesses in the Residential complex category cannot be combined into a chain.

Cottage settlement

Businesses in the Cottage settlement category cannot be combined into a chain.

Sales office

Businesses in the Sales office category can be combined into a chain.

Chain with a regional filter

Separate chains cannot be created for different regions within the same country, but ownership of a chain can be claimed with a regional filter applied. For example, large national chains use this to delegate branch management to regional representatives.

The account displays the profile for the relevant region, allowing changes to be made to branches in that region.

Combine branches into a chain

1. Make sure all branches are added to Yandex Business.

2. Gather the following information for your application:

   • Chain name.
   • Business category.
   • Website (if any).
   • Common phone number (if the chain doesn't have a website).
   • Number of branches in the chain and their addresses.

3. Submit an application to combine branches into a chain using the form:

   Combine branches into a chain

Once the data has been added to Yandex Business, a notification will be sent to the email address provided in the application. It usually takes 5–7 days to add a new chain and link the branches.

Claim rights to a chain

If you received a notification saying that your business branches were combined into a chain, only you don't see it on the Businesses page, link the chain to your account. To do this:

1. Find the chain in Yandex Business by name and click This is my chain.
2. Get the verification code and enter it to confirm your rights.

FAQ

We're planning to combine branches into a chain, but the branch profiles have different names

If the branches have different names, update them in your account and wait for moderation to complete before submitting your application.

What is the minimum number of branches required to create a chain?

A chain requires at least two branches.

We're planning to open several branches. Can we create a chain in advance?

Branches cannot be published or combined into a chain until they begin operating.

Submit your application once they are open.

Can company offices be added to a chain?

Administrative offices and service branches cannot be combined into a single chain.

How do I designate a branch as the primary one in a chain or region?

All branches within a chain have equal standing. Yandex Business does not support designating a primary branch.

Write to support

You can choose up to three business categories for each branch, but at least one of them should match the category of the chain.

The chain's website shows the addresses of all branches.

If the chain doesn't have a website, all branch cards should contain a common phone number.