A problem with accessing a specific website in different browsers might be related to restrictions in your network. For example, it might be caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such as proxy servers).
Check whether you can access the site on another computer from a different network to make sure that the site actually works. If the problems accessing the site only occurred on your computer and you are not able to solve this yourself, we recommend contacting your system administrator, your provider's support service, or another qualified specialist.
If you see this error, it means the internet connection in the browser is set to use a proxy server. If your network doesn't use a proxy server, turn off this option.
If you are having problems loading a particular website, send a message to the Support service using the Feedback form. Describe the situation in detail, and attach a screenshot if possible.
Yandex has no relation to the sites vk.com or ok.ru, so we cannot help you solve problems you are having with them. Please contact your social network's administration.
If the browser can't open the page you entered in the SmartBox, it will offer several possible ways to solve the problem:
If Yandex.Browser informs you that a social network site is not available, try opening this site using a different browser. If the error is repeated there, access to the site is most likely blocked by a program such as a firewall or antivirus. Certain viruses can also block access to a site.
If you see a page asking you to enter your phone number instead of the social network site, you have probably encountered a virus.
Remove cookie files that were set by the site's page
Allow cookie files from third-party sites
If this error appears when syncing but the password was not changed, follow these steps:
If you are asked to send an SMS when you go to a Yandex site or a social network, you have most likely encountered a phishing virus. To find out more about what this is and what you should do in this situation, see the section Phishing.
There may be cases when a tab opens with an offer to update Yandex.Browser to the latest version, but the site address looks suspicious. We do not recommend following the update instructions on pages like this. These are fraudulent websites, created in order to get you to send a fee-based SMS under any pretext.
For more information, see Protection from SMS fraud.
If Yandex.Browser cannot be launched due to an error in your profile, it will be launched in recovery mode with a new profile. In this case, you will see this message:
To restore data from your old profile:
After that, all your data will be transferred to your new profile from Yandex server.
If you failed to transfer data from your old profile to the new one, report the issue to Tech Support using the Feedback form.
For more information about syncing, see the section Browser syncing.
Check the volume setting for Yandex.Browser in the OS settings: