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Flash video, music, or games do not play

Try checking the Adobe Flash Player plug-ins, or disabling Turbo mode or browser extensions.

Solution 1. Check the Adobe Flash Player plug-in

More often than not, problems with playing videos on sites is due to errors in the Adobe Flash Player plug-in used for videos. It is possible that the browser is using several Flash player plug-ins and one of them is conflicting. Check the plug-ins used:

  1. In the SmartBox, enter the address browser://plugins.
  2. Press Enter.
  3. In the right part of the Plug-ins window, click Details.
  4. Expand the page and find the section with the header Adobe Flash Player.
  5. If there are several Shockwave Flash plug-ins in this section:
    • Disable the first plug-in and restart the browser.
    • If the error with video persists, enable the first plug-in again and disable the next one.
    • Restart the browser and check for errors.
    • Repeat these steps until you find the plug-in that's causing the error.

Note. For example, in the Adobe Flash Player section, click the first Disable link and restart the browser. If the error persists, turn the first plug-in back on in the same section and disable the next one. Restart the browser and check whether Flash is played. Follow these steps until you find the conflicting plug-in.

For more information, see the section Plug-ins.

Solution 2. Turn off Turbo mode

The browser might be running in Turbo mode. To turn it off:

  1. Open Tableau.
  2. Go to the Extensions tab.
  3. Select the Tools section.
  4. Turn off Turbo.

Check whether the problem persists.

For more information, see the section Turbo mode.

Solution 3. Disable blocking Flash banners and video

The browser might have an extension enabled that blocks Flash banners and videos. To disable the extension:

  1. Open Tableau .
  2. Go to the Extensions tab.
  3. Select the Internet security section.
  4. Turn off the Block Flash banners and videos extension.

Check whether the problem persists.

More information can be found in the Extensions section.

video doesn't play
music doesn't work
problem with Flash
music and video don't play