Solving common problems

This section provides solutions to the most common problems that occur when using Yandex Browser for Mobile.

Browser freezes

If Yandex Browser freezes, contact us via the form. Describe your situation in as much detail as possible:

What actions cause the browser to freeze.
Describe what happened before the browser stopped responding. For example, did you reinstall the browser, update or install programs or extensions?

If some pages take a long time to load, check whether you moved your browser cache to a memory card. If you did, move it back. To do this:

Tap → .
Go to Advanced.
If the Store cache on SD card option is enabled, disable it.

If this doesn't help, contact support:

Does the problem occur with all webpages or only certain ones (if so, which ones).
If you have problems opening pages, include the error text in your message.

Browser crashes

Update Yandex Browser to the latest version.

If the problem persists, contact us via the form. Describe your situation in as much detail as possible:

What actions cause the browser to close.
On which sites does the browser close most often.
What happens when you try to open it again (For example, you get an error message or the window doesn't open correctly).

If possible, attach a screenshot or a video of the error when the browser closes and a screenshot of the browser://crashes page.

Browser takes too long to start

Try clearing the Yandex Browser cache and temporarily disable extensions.

Clearing the cache

Tap → .
Go to the Privacy section.
Tap Clear data.
Select Cache.
Deselect all the other options (if you only want to delete the browser cache).
Tap Clear data.
Confirm deletion.

Turn off extensions

Tap → Extensions in the open tab.
You'll see a list of browser extensions that you have installed. Tap More extensions under the list.
Disable all extensions.

Browser takes up a lot of space

Check how much space the browser cache takes up. To do this:

Note

Mobile device manufacturers can change the Android interface. The instructions are for Androids without modifications.

Open your device settings.
Tap Apps → All apps.
Select Yandex Browser → Memory.

If Data take up more than 200 MB, clear the browser cache:

Tap → .
Go to the Privacy section.
Tap Clear data.
Select Cache.
Deselect all the other options (if you only want to delete the browser cache).
Tap Clear data.
Confirm deletion.

Site content isn't displayed correctly

Webpages might display incorrectly. For example, the page displays garbled characters instead of letters, or the formatting may be broken. You may also run across buttons that don't work, links that don't open, or disappearing menus.

Try refreshing the page and clearing the browser cache.

Clearing the cache

Tap → .
Go to the Privacy section.
Tap Clear data.
Select Cache.
Deselect all the other options (if you only want to delete the browser cache).
Tap Clear data.
Confirm deletion.

Audio is lagging or takes a long time to load

If the audio file takes a long time to load, try clearing the browser cache. To do this:

Tap → .
Go to the Privacy section.
Tap Clear data.
Select Cache.
Deselect all the other options (if you only want to delete the browser cache).
Tap Clear data.
Confirm deletion.

Where is Turbo mode?

Yandex Browser used Turbo mode to speed up access to various sites, but it only worked over the HTTP protocol. There are very few such sites left now, so we turned off Turbo mode in Yandex Browser and removed it from settings. We introduced other mechanisms to keep Yandex Browser fast without any special modes and will continue working to make it even faster.

Contact support