Problems displaying website content

Images are not displayed

Reasons why images might not be displayed:

Reason Solution
Extensions are installed that restrict the display of page content (for example, AdBlock)
  • Temporarily disable extensions:  → Extensions.
  • Clear the browser cache.
Image display is disabled in browser settings
  • Turn off images:  → Settings → Show advanced settings → Privacy → Content settings → Images.
  • Clear the browser cache.

Refresh the page to make sure the problem has been resolved.

Page content is displayed incorrectly

Try refreshing the page, clearing the browser cache, or disabling utilities and browser extensions that may be causing the problem.

Disable utilities

The most frequent reason for problems with displaying sites is using a proxy server or an additional firewall (in addition to the standard Windows firewall). Temporarily disable them to find out if they are connected to the site page displaying incorrectly. We do not recommend using utilities that cause errors in displaying pages.

Disable browser extensions

Temporarily disable all browser extensions:

  1. In the SmartBox, enter the address browser://tune.
  2. Set all the options to Off.

For more information, see the section Extensions.

Refresh page

  1. Open the page where the problem with markup is occurring.
  2. Use the keyboard shortcut F5 (on Windows) or  + Shift + R (on Mac OS).

Clear the browser cache

To clear the cache:

  1. Click   → Advanced → Clear history.
  2. In the Delete the following items list, select the time range to delete the cache for.
  3. Select the cached files option.
  4. Turn off all the other options (if you only want to delete the browser cache).
  5. Click Clear browsing data.
Tip. To open the Clear browsing data window, use the keyboard shortcut Ctrl + Shift + Del (Windows) or Shift + + Backspace (Mac OS).

Ad blocks aren't displayed

If you are having problems with ad blocks displaying on a site, send a message to the Support service using the Feedback form. Describe the situation in detail, and attach a screenshot if possible.

A site loads but part of the functionality doesn't work

If you are having problems with how a site works, send a message to the Support service using the Feedback form. Describe the situation in detail, and attach a screenshot if possible.

Fuzzy font

Disable ClearType

Disable ClearType antialiasing in Windows settings.

  1. Open the Windows Control panel.
  2. Go to System → Advanced system settings (in Windows 10, this section is called System and Security).
  3. On the Advanced tab, go to the Performance section and click Settings.
  4. On the Visual effects tab, deselect the Smooth edges of screen fonts option.

Turn off GDIPP

If you have GDIPP installed, disable it temporarily and check how fonts are displayed.