Technical support

Report an issue

If you run into problems while working with the browser and you cannot find solutions in the Help articles, you can get help from the Yandex Support service.

To send a message about an error:

  1. Click  → Advanced → Report problem. Open a new Feedback tab.
  2. Start filling in the Issue description field. As you type your text, you will see tips on solving common problems under the box.
  3. If none of the tips help, please describe your problem in detail.
    Required information
    • A step-by-step description of what you did before you got the browser error.
    • Text of the error message displayed.
    • Type of computer (PC, laptop, tablet), CPU, RAM.
    • Contact email address.
    • Screenshot of the error message screen.
      Note. By default, the message has an attached link and screenshot of the page that you were on when you clicked Feedback. If necessary, you can attach a different file or not attach any screenshot at all.
  4. Click the Send button.

Your error report will be supplemented with information about the operating system and Yandex.Browser on your computer.

Tip. The browser can have the Bug report extension enabled. Its icon  is displayed in the upper-right corner of the browser window. Click to go directly to the Contact us page and send an error message.

Allow sending usage statistics and crash reports

You can help us determine which improvements should take first priority in the browser and in our services. Allow the browser to send Yandex usage statistics and crash reports:

Note. The statistics are sent anonymously. You do not need to worry about your data privacy.
  1. Click   → Settings.
  2. In the lower half of the Settings page, click Show advanced settings.
  3. In the Privacy section, select the options:

    • Send usage statistics to Yandex.
    • Send crash reports to Yandex.