Confirming your ownership rights to a company

Only users with the Owner, Representative, or Representative (Webmaster) role can manage company profiles in Yandex Business. For more information, see User roles.

To confirm your rights to a company, get a code and enter it in the form.

Note. If the phone number in the profile is wrong, correct it.

Get a code

Get the code for a business

  1. Find your business in Yandex Business or in Yandex Maps.

    1. Go to the Businesses page.

    2. Enter the company name in the Search field at the top of the page and click . To refine the search, specify the region.

      Example
    3. Find your company in the search results and click Get access.

  2. In the Confirm that you own the company window that opens, select the phone number you want to use. It can be a mobile or landline phone. If there's no phone number, find the company in Yandex Maps, click Edit information, and enter the phone number in the window that opens.
  3. If you selected:

    • Landline number: Click Confirm with a call. If the phone number has a voice menu, select There's a voice menu.
    • Mobile number: Choose how you want to receive the code (by phone or SMS).

You will be redirected to the window that says We'll call soon for confirmation.

Wait for an SMS or call from an operator who will dictate the code for you to enter in the Confirmation code field. If you don't want to wait, close the window and enter the code later (see I already have the code).

Get the code for a chain

  1. Go to the Businesses page.

  2. Enter the company name in the Search field at the top of the page and click . To refine the search, specify the region.

    Example
  3. In the search results, select a chain and click the link in its name.

  4. Specify the country and region to link the branches there.

  5. Click This is my chain.

  6. In the Please confirm that you own the business window, choose a way to receive the code: SMS or Phone.

  7. Select the phone number you want to use to confirm your rights.

  8. Click Get code and close the window.

You'll receive an SMS or a call from an automated operator who will dictate the code.

If you already have the code

  1. Go to the Requests page and open the Confirmation tab.
  2. Click Enter code.
  3. Enter the code you received.

FAQ

There's no phone number linked to the profile or it changed

You can only confirm your rights to a business using a phone number you have access to. If the number is incorrect, correct it.

  1. In the company profile in Yandex Maps, click Edit information → Incorrect information.
  2. Add or correct the phone number.
  3. At the bottom of the page, click Send.

Your request will be reviewed within three days.

Attention. To add a new number to your profile, publish it on your company's website or confirm the change to the operator who will call your old number.

As soon as the number appears in your profile, you can request the code to confirm your rights.

What number can I link to the profile?

To confirm your rights, you can link either a landline or a mobile phone number.

Tip. Link direct numbers that don't have a voice menu or an answering machine. That will speed up the procedure.
I didn't get a code. What should I do?

Make sure the phone number you linked to the profile is correct. For information on how to change the number, see There's no phone number linked to the profile or it changed.

If the number is correct, request the code again. If the code still doesn't arrive, contact support.

I didn't get a call. What should I do?

Make sure the phone number you linked to the profile is correct. For information on how to change the number, see There's no phone number linked to the profile or it changed.

If the number is correct, the automated operator may have failed to reach it. In that case, the request is passed on to the call center. A call center operator will call you back within three days to give you the code.

If you don't get a call from an operator, request the call again or contact support.

How else can I confirm my rights to a company or chain?
  • Using Yandex Webmaster.

    If you're not able to confirm your rights that way, contact support .

  • Chains can confirm their rights using a non-personal account on the corporate domain. To do that, contact support.
What role will I get after confirming my rights to the company?

After confirming your rights to the company, you will be assigned the Owner role. If the company already has an owner, you will get the Representative role.

Why was I assigned the Representative role if I own the business?

The company already has a user with the Owner role. To fix that, ask the user with the Owner role to reassign it to you or contact support.