---
metadata:
  - name: generator
    content: Diplodoc Platform v5.57.3
alternate:
  - https://yandex.com/routing/doc/en/lite/guide/faq.md
  - https://yandex.com/routing/doc/ru/lite/guide/faq.md
  - href: https://yandex.com/routing/doc/en/lite/guide/faq.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.com/routing/doc/en/lite/guide/llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/routing/doc/en/llms.txt

# Frequently asked questions


## General questions {#common-problem}

{% cut "What do I do if I see the white screen?" %}

The page may not be loading because of an ad blocker. To stop seeing the white screen, disable the ad blocker or add the [service page](https://routeq.com/lite) to exceptions.

{% endcut %}

## Routes {#routes}

{% cut "Do you factor in traffic jams when building routes?" %}

Yes, we take into account the traffic forecast when building routes.

{% endcut %}

## Orders {#orders}

{% cut "Where can I view the order report?" %}

The service doesn't have order reports yet.

{% endcut %}

## Depots {#depots}

{% cut "Can I add another depot?" %}

The maximum number of depots is one. If you need more functionality, use the full [RouteQ](https://routeq.com/support/index) version.

{% endcut %}

## User access {#api-integration}

{% cut "Can I add another user?" %}

The maximum number of users is one. One email address represents one user and one company. If you need more functionality, use the full [RouteQ](https://routeq.com/support/index) version.

{% endcut %}

{% cut "Can I limit user access to specific information?" %}

The service doesn't support role-based distribution of access rights. The user has access to all the information.  

{% endcut %}

## API integration {#users}

{% cut "How do I set up API integration?" %}

You can upload data to the service via the interface only.

{% endcut %}

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