Ultrafast delivery by Yango.Deli: how to manage 350+ dark stores replenishment.

  1. Challenge
    Automate deliveries to dark stores and set up order collection around a maze of restrictions
  2. Solution
    Roll out RouteQ and build a tag system
  3. Results
    Orders are now scheduled automatically, with up to eight different tags employed in the system
About the client

Yango.Deli  is ultrafast grocery delivery operating in Russia, Israel, UK and France. The service is built around grocery and home goods delivery from the nearest dark store. The company runs more than 350 dark stores in Russia alone. In 2021 service was launched in Paris and London.

On the logistics side, Yango.Deli is split into delivery from the distribution center to the dark stores and subsequent delivery on to the consumer.

Delivery: to the consumer

Each dark store is a warehouse whose shelves are stacked high with goods and split into storage zones that each have their own requirements. Once the consumer makes a payment, it takes a collector just a few minutes to put the order together and hand it off to a courier.

As dark stores are designed to service a particular neighborhood, their location is carefully chosen to ensure couriers can get anywhere in the neighborhood within fifteen minutes. That facilitates speed and even an express delivery option.

Delivery: to the dark store

Yango.Deli is built on a traditional retail logistics model. In each city, there’s a distribution center that receives goods from suppliers based on Yango.Deli orders, with those goods then delivered to the dark stores.

Back when Yango.Deli had just launched its network of dark stores, the company was handling delivery scheduling and manual routing. Volumes grew, however, even doubling over the last six months, and with them has grown the load on the logistics department.

The planned scale increase meant scheduling had to be automated, and that was when Yandex.Routing came into the picture. With its algorithms in the fold, the logistics team provides oversight for the delivery scheduling process, tabulating the number and type of vehicles needed, and keeps an eye on transport contractors.

RrouteQ makes automatic scheduling a piece of cake: the system might spit out results for tomorrow that require nine 3.5-ton trucks, two refrigerator trucks, and four five-ton trucks. Those numbers are then handed over to transport companies based on SLAs and freight costs.

Drivers use the mobile app Yandex.Courier to let the logistics team track orders and expected dark store delivery times. Once the data is collected in the app, it’s sent to the team and made available for further analysis. Delivery monitoring is covered, and the team also has a tool they can fall back on if there are disputes regarding delivery arrival times.

Automated scheduling even for unusual orders

When the Yango.Deli logistics team is building delivery routes, they sometimes have to deal with complications like special storage requirements for particular goods or dark store locations. Some of the latter are located in residential areas, meaning there are special transit rules in place.

Just to take one example, many courtyards are gated, and the gates only open during set hours. Other residential areas don’t allow five-ton trucks, necessitating the use of smaller vehicles. Yango.Deli also has to make sure goods and vehicles are compatible. For quite a few products, there’s a special temperature range that has to be maintained throughout the entire delivery process.

Yango.Deli leverages the tag system RouteQ offers to make sure the team covers all the different requirements they have on their plate. Tags are assigned to goods, delivery points, and vehicles. For instance, if a product has to be refrigerated, it’s marked as Cold in the logistics system. The same tag is slapped on that product’s order.

The way RouteQ algorithms are designed means that orders can have an unlimited number of tags. Each one needs the right vehicle and route, after all.

And with RouteQ in the building, Yango.Deli has been able to accelerate rollout in new cities even as the entire sprawling network is managed by a single logistics team. The company plans to scale the business in the future by opening new dark stores and pushing into new geographies.

Implementing RouteQ: results and figures
Here’s what rolling out RouteQ to automate deliveries has meant for Yango.Deli:
  1. Automating the order scheduling process has paved the way for scaled and pain-free deliveries from the distribution center to the dark stores
  2. Up to eight different tags are used for precise scheduling
  3. Flexible algorithms mean that Yango.Deli has been able to accelerate new city launches
Any questions?
Feel free to fill the form and we’ll get back to you shortly
Fri Jan 14 2022 16:55:28 GMT+0300 (Moscow Standard Time)