Unfortunately, I did not think of reading the reviews before buying, and so I probably would not have contacted them initially.
We had an urgent move, it was necessary to buy a bed with a mattress, we came to the store, looked, chose the bed, mattress ourselves, went to the checkout to make an order, they found out that the colors of the bed (which is just the same in the store and we wanted it initially) are not there, we were given a choice three colors, we chose one of them, signed a contract, we were told that the bed and mattress would be available in 15 working days, it suited us, just in time for the move. We left satisfied.
Also, a little later, we ordered a closet, with the same nonsense coloring, we chose from what was there, the closet was available and literally a couple of days later it was already with us. We lifted and assembled the cabinet ourselves, after unpacking it turned out that there was a chip on one of the mirror doors, which was most likely made before packaging, because there were no glasses in the foam. Unfortunately, it was no longer possible to prove this fact, because the cabinet was unpacked a few days after delivery, all the documents had already been signed and we just accepted it.
Let's go back to the bed, we waited for her for a total of 25!!!!! WORKING DAYS
They can't say anything on the phone, they came to the store and didn't say anything specific there either, they dialed on Friday evening (25 business day) and said that within 2 days we should come and deposit the rest and we can take the bed. When asked what would happen if she could not arrive within 2 days, the girl grinned and said to read in the contract. In general, we went on Sunday evening, paid the balance, ordered delivery and only on the 28th working day we had a bed.
We have been waiting for her for almost 1.5 months 🥴
And the contract also stipulates that they can unilaterally extend the period of furniture manufacture by notifying the buyer about it in an SMS. 🤦
In general, just don't get involved!! It's not worth it 😬
I bought a wardrobe in this store, and from the very beginning I ran into problems. At first, I was not warned that the delivery would not be made from the store, and I had to pick up the cabinet at another address, there is also no such information in the contract or in the specification. When they called to confirm that the order was ready, the store staff told me to come, pay for the order and pick up the cabinet, which implies that the goods are in the store.
The next day, in the store, after making the second part of the payment, I found out that I could not pick up the cabinet from the store, the store staff claimed that all the goods that are in the hall are demonstration, there is no information on the price tags of the goods in the sales hall. However, when I specified where to pick up the goods, I was sent to Surganovo Street, which I consider unacceptable. In addition, the service in the store was just terrible, and I could not get the necessary information or help. In general, I do not recommend buying from this store due to poor service, insufficient information and unexpected costs.
I bought a closet in this store. It was made for two months, although when buying it it was said that with 100% payment, a maximum of 15 days. When trying to figure out why it took so long? Everyone only rudely replies that it is made. As a result, the cabinet was brought, there were no components (68 screws). The edge is radically different from the main color. And they couldn't call to complain, so they gave it three days. They brought it on Friday, they collected it on Saturday, and Sunday and Monday are days off! It's a disgusting store. I've never bought anything in it (except for the closet), and this situation has shown that I won't go into it anymore