Альфамед
123 reviews
October 13, 2024
On October 7, my husband signed up for a colonoscopy and FGDS under anesthesia on the 14th. I was nearby, I heard the conversation and was surprised that they didn't tell him anything about the preparation, I did the same procedure myself earlier and I remember that I need to prepare. I called the center myself and clarified everything, asked to send the information to Viber. Everything was sent, my husband started preparing on Friday (diet). After 2 hours, he needs to start drinking a certain drug, now the administrator calls him and starts asking about tests, certificates (on Sunday!!! He has scheduled procedures tomorrow at 9:30 a.m.) and calls the amount significantly higher than what was called during the recording. What is it called anyway? Customer orientation? Professionalism? Reliability?
I personally advised my husband ALFAMED, because I liked the doctor Zholudev. But now the opinion has changed about the center, and the husband is worried whether to go to them in principle with such an irresponsible approach.
I am waiting for feedback from the center!
It is especially interesting how the issue is solved when a person has prepared 480 rubles for payment, and they tell him 840 rubles for payment? What do they do in such cases? Maybe the difference is paid by the incompetent administrator who called the first amount?
I have a lot of questions, let's see if my husband and I will get answers to them!!!!
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2
January 16
We contacted the ENT, there was a very competent and intelligent doctor. She prescribed the right treatment, performs the procedures painlessly, the girls at the reception do their job efficiently, thank you!
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January 24
I don't know what other Alphamed centers are, but Surganova Street is probably the oldest. A gloomy, dark corridor. The reception is the same. And the payment is spared. It's like I'm running away without paying. I visited a gastroenterologist with one problem. I came about the liver, but they ordered me to check my stomach. Probably, "suddenly he will make us" 230 rubles after all. Compared to the medical center opposite, heaven and earth. I didn't like it. And the doctor is kind of insecure.
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February 23
The review is delayed. I visited an ophthalmologist with a rash on my eye. Before that, I was at another medical center and all the eye check procedures were fresh, I brought them with me. But the doctor decided to check everything herself, plus she constantly compared her readings with those in my hands. They told me about the rash, "I don't know what it came from, cauterize it with green paint."
Cauterize it with a green light, and that'll be 75 rubles.
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November 2, 2024
Pleasant staff, good doctors, however, this particular branch is small, not a very convenient location, but all this is offset by pleasant and friendly employees.
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August 13, 2024
I give all 5 stars to a pleasant woman at the reception.
I would like to write a review about the doctor Kutz Tatiana. At the reception without trial, I determined that the eye sees 0.3 due to a reservation in the letter, without even giving a chance to read the letters below, which were clearly visible. At the same time, 0.9 lines were read with a lens for simple astegmatism. The question is, how did a person who, in your opinion, sees 0.3, manage to read 9 lines? In response to complaints about itching, I suggested that, quote, "it could be anything. Allergies, something got in your eye, or psychosomatics, if you're that anxious." I didn't send it to an allergist or didn't schedule tests. I prescribed an ointment. Meanwhile, following her treatment, everything could have turned out badly if not for the help of an allergist from another medical center.
Will I come back here? No. And I don't advise you either. Is this treatment worth 64 rubles? Not either.
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2
February 2
I waited for an appointment for an hour and twenty minutes, went into the office, the ophthalmologist is standing in tiktok and does not accept, to which I received an answer: I have instructions not to accept if you are 5-10 minutes late, they said to wait at the reception. As a result , the doctor made a bunch of diagnoses just by examining the eye externally ✨👏 doctor Ilya Anatolyevich Ryzhevich
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September 22, 2024
A good medical center! Many thanks to Yeliseeva Valentina Ivanovna! A very good ophthalmologist!
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1
October 21, 2024
A good medical center, especially a pediatric ophthalmologist, good service, there is no queue. The prices are reasonable.
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November 13, 2024
My daughter got sick, we went to the pediatrician, the doctor is wonderful.She told me in detail about the treatment, and was interested in how she felt after the treatment.One of the disadvantages is a small parking lot.
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March 31, 2024
Administrators are the face of the medical center. If Alphamed wants to attract and, most importantly, make customers permanent, then it is urgently necessary to change the administrator. On March 30, the receptionist (blonde hair) worked, which left an extremely untidy impression. A person does not know and does not understand what communication with clients is, what it means to fulfill a request and make visiting the center pleasant. When asked to arrange a prescription, which the doctor forgot to write out during the appointment, after prescribing the drug, it was suggested to go to the office and wait for the end of the patient's appointment. There is no understanding that people are in a hurry, that the reception can last 20-30 minutes. It did not work out to build a dialogue, the administrator began to be rude and raise her voice. This is the first time I've seen this in a medical center. Dear managers, please pay attention to this. This person cannot work with clients, is absolutely not professional and does not cause any desire to return again.
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2
April 15, 2024
After visiting this center, I thought everything would be fine, the doctor prescribed an MRI, but did not write on which device, it was all for insurance, signed up for an MRI in a normal cent and as a result, the insurance company refuses to pay because the 3 Tesla device is not specified, and in the medical center in which he wanted to do only 3 Tesla devices. Arriving at alfa med, I asked to redo the direction because I was recorded and waited a long time. After communicating with the doctor, the insurance doctor did not mind writing, but decided to clarify with the director, after talking with the director they said that they would not redo anything, I thought the centers were always on the patient's side, but realized that they were not. I do not recommend this center and I will not go to it anymore
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2
February 4, 2024
It is difficult to put more than 3 points. It is very strange to listen to the raised voices of the doctor and the administrator that patients are being recorded at an inconvenient time, that she will just get up and go at 17 o'clock, without even apologizing to the clients. Why is there such a specialist who does not like his job and accepts people with negativity in the morning?
There is no wardrobe in the clinic, things have to be left in the common hall on a regular hanger.
The doctor I went to was a few minutes late. I did not notice any particular interest in commenting on the results of the analysis.
Despite the presence of a terminal, they ask you to pay in cash by phone.
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1
February 5
I was at FGDS today, before the procedure I was stressed and scared almost to the point of unconsciousness :)
The receptionist immediately calmed me down, told me about the doctor, about the procedure, how to transfer everything easier, it was very pleasant to communicate, although not for long. The doctor and assistant are wonderful, the procedure went smoothly (which I did not expect at all, I thought I would twitch hysterically, but they calmed me down in advance))), and everything turned out not to be as catastrophic as I thought, very carefully and quickly. We have consulted on all issues. I left happy, thank you very much!
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July 26, 2024
I turned to an allergist Tsyganovich M.L. about the reaction to an insect bite, drew attention to the halo, but she said that it was a midge and I needed to drink antihistamines, a month later problems with joints began, I turned to another center, they already prescribed a lyme test, which was confirmed. It could have been prevented at an early stage if she had been more responsible about her work.
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1
December 19, 2023
My grandmother Irina Basalyga asked me to leave a review:
I chose Alfamed (Surganova 17) from a dozen similar medical centers and was not mistaken!
The call was answered immediately. The necessary information was clearly, clearly, politely and accessible. A visit to the doctor was scheduled on the same day.
Colonoscopy is a procedure that not only requires special training for the patient, but is also difficult both professionally and psychologically.
Alexander Nikolaevich Zholudev, a very attentive, polite, professional doctor, quickly managed to find the right approach and my fears, awkwardness and vain fears dissipated like a fog.
Dear Alexander Nikolaevich, Thank you very much and bow low for your hard work, high professionalism, sensitive attitude to patients, warmth and cordiality!
I want to express my gratitude to the nurse Klimushkina Marina Vasilyevna! He is a sensitive, polite and attentive professional specialist who knows how to work in a team! Marina Vasilyevna, thank you very much!
Many thanks to the whole Alphamed team for the well-coordinated and high-quality work!
Prosperity to you!!!
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1
March 25, 2024
I've never written reviews anywhere, but I couldn't keep silent here. I am extremely surprised that people can be served like this for money. The day before the appointment (the appointment was with a gynecologist), they called and informed me that the doctor had changed, but I decided to make concessions and understandingly agreed to an appointment with another gynecologist. I was on my way to the reception from another city, on the way they called me several times asking me to come as early as possible, but okay. Probably because the doctor was in a hurry, my appointment lasted no more than 8-10 minutes. They started prescribing some kind of treatment to me without even looking at me in the chair. Well, the final straw was that the doctor apologized, said she had to run and LEFT the office while I was still there. Of course, I understand everything and I am not a conflicted person, but if the doctor is in a hurry, it is better to cancel the appointment altogether. Arriving 100km away, I spent less than 10 minutes in the office and came out with absolutely NOTHING!!! Also for money!
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3
April 22, 2024
Very polite and professional doctors and staff. We were satisfied with the service. The prices are reasonable, recorded promptly and conveniently on time.
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October 8, 2024
thank you very much to the doctor A.N. Zheludev. everything went fine, sensitive, attentive
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1
August 22, 2024
A dubious institution, I was with two different doctors of the highest and first categories, the reception did not last longer than 5 minutes, there was some kind of rush ...
They seemed to skimp on treatment recommendations (3 points of 3 words, compared to 10 points of clear recommendations in Kravira)
Of the advantages: location
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November 22, 2023
Gorbat Irina Vladimirovna is a rather lazy administrator, answers additional questions in a dissatisfied tone, it is very difficult for her to find out / find additional information about the equipment and preparation for the study.
The communication was perceived by me as insufficiently friendly and motivated.
Questions regarding the procedure partially remained unanswered, and I was asked to turn to the website, which, unfortunately, did not contain the information necessary for me, since that is why I asked for clarifying information.
I believe that this behavior of the administrator of a PRIVATE medical center is not professional. I would like to express the hope that my comments will be received constructively. Perhaps considering providing this workplace to more motivated employees will help improve the overall perception of customers and increase the level of service.
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1
January 14
I was checking my eyes. Calm, sociable staff. Insurance, so I don't know the price.
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February 21, 2024
An intelligent medical center. We turned to an ophthalmologist, received full service, examination, conclusion, and treatment appointment. Everything is prompt and pleasant. A good medical center.
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May 6, 2024
A good medical center, we went to a certain doctor on the recommendation.I liked everything.It loses a little in design and modernity, but we were more interested in the doctor.
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February 25, 2024
It's a good clinic. It is not very convenient to park. I advise you to swallow the probe here, as comfortably as possible. I've tried it in different places.
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1
December 4, 2023
I was at a reception with LOR Zhurova Tatyana Vladimirovna. There are no questions about the consultation, the doctor listened to the complaints, interviewed, examined and told everything in sufficient detail and prescribed treatment. But there is one HUGE PROBLEM - my appointment took place 25 minutes later than the scheduled time. Neither the doctor nor the administrators even apologized for being late
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1
October 7, 2023
keep in mind that if you go to the therapist and Alfamed, you need to prepare well, and first take an extract from your therapist from the polyclinic about your sores 😃 Guryanova's therapist does not accept words about the patient's sores "from the words of the patient", you need a piece of paper from the polyclinic. just the same discouraging bureaucracy and high-quality hassle in a private center for 49 rubles.
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March 3
I would like to thank Ekaterina Anatolyevna Vilchevskaya, a gastroenterologist.
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May 25, 2022
I go to the doctor Yeliseeva Valentina Ivanovna. A highly qualified ophthalmologist. The ability to work on any equipment, performs all necessary manipulations, samples, analyses, etc. very quickly and carefully. The treatment prescribed by the doctor helped immediately! In addition, he leads the patient in the future, prescribes vitamins at the end of treatment and directs for additional (if necessary) research. A person in his place finds an individual approach to the patient. I am very grateful to her. Thank you for such sensitivity, attentiveness and high professionalism!
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March 9, 2024
Friendly staff, but there is still something to strive for in terms of customer service quality compared to other medical services.
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July 28, 2024
The doctors are good and pleasant. But at the checkout they took 20 rubles more than it says on the website
I didn't figure it out, I signed up quickly, I thought you wouldn't see any extras somewhere
Arriving home, I reviewed the entire site once again, there is no word that you need to pay extra for some services in a standard inspection. There are 2 prices on the site for the initial inspection and subsequent ones
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June 29, 2023
I was here at an ophthalmologist's appointment, so I can only speak for this direction. The doctor is a specialist in his field. The equipment and equipment of the cabinet are at a height. The premises of the medical center are well renovated. The reception staff is polite. I will definitely contact you here if necessary.
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August 18, 2024
Convenient location. There are parking lots. I don't like the specialists at the reception. They may forget to enter information in the database for the doctor that the visitor has come. There were queues.
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May 20, 2024
A good center with a loose appointment with doctors. Perhaps the direction of diagnosis is suffering, because everything had to be redone
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August 14, 2022
I would like to express my deep gratitude to the endoscopist Tereshchenko T.S., as well as to the nurse, unfortunately, I do not know the name. I passed FGDS, and although I did it not for the first time, for the first time everything was explained how to lie down properly, breathe properly. If suddenly the body began to resist such an intervention, the nurse switched her attention to breathing and tried to relax as much as possible. In the end, they helped me put myself in order, made sure that I was feeling well. The endoscopist told me what problems she had identified. Thanks to professional analysis, such an unpleasant procedure took place quickly and almost comfortably.
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3
January 26
A good ophthalmologist. Thanks
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August 25, 2022
We were at a reception with a child at Yeliseeva Valentina Ivanovna.An excellent specialist, everything is on the case and without unnecessary water, the person is in his place.He is able to find an approach to the child, identify the problem, and give the necessary recommendations.Thank her very much!! The girls at the reception are also great, everything is fast and efficient.With the recording, too, without unnecessary questions and long waits.Alfamed on Surganova 17 I advise you!!Thanks!!
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February 7
All right
Prices are average
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September 7, 2024
A good center, you can make a range of services at one time
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1
December 18, 2024
Good specialists.
Thanks
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July 29, 2024
Polite staff, they told us everything in detail at the reception
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August 30, 2022
The staff is friendly, I will not generalize all the specialists, because there were both good and satisfactory doctors.The interior is 4. The ophthalmologist and endoscopist are 5+ each, and we will keep silent about the rest.The price tag is noticeably higher than the average for the city.I didn't see any queues.
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October 20, 2022
We visited the children's oculist. A very competent doctor. We were satisfied with the reception and the price of the services. And we also signed up very quickly. I called today, an appointment for tomorrow with a convenient appointment time.
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March 18, 2023
Not a bad place, simple, but clean and tidy, polite staff, good prices compared to the rest
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May 17, 2022
Always free. It's easy to sign up. Prices are standard. Polite as everywhere else. A special advantage is a blood test that can be obtained in an hour. It is very convenient if you need to decide whether you need an antibiotic immediately or not.
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December 7, 2022
The administrators are pleasant and friendly. The doctors are good. I did a stomach probe, the male doctor is just super, the assistant is a woman "God's dandelion" maximum customer orientation.
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February 18
The boorish tone of the administrator
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July 20, 2024
I'll put 5 for excellent administrators. Those who understand, help, always ask again, agree. They know not only their work, but also the work of doctors.
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July 25, 2022
I took the child to a speech therapist, everything was done quickly, pleasant staff and a doctor. There were small overlaps with the payment, but again the administrator helped to solve everything and there was no unpleasant experience. Thanks
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February 18, 2024
We treated the child to Laura Zhurovatv, a very good doctor.
The only drawback is not observing the rules.we had a ticket for 10.00, and they invited us for 10.20, and then only us., without any explanation.
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