The Basilian Minsk, Curio Collection by Hilton
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Niamiga
400 m
Opierny teatr
163 m
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260 reviews
September 28
1. Fresh renovation, clean, modern interiors, very convenient location of the hotel in the city center, the hotel building has 4 floors and has an elevator, there are few rooms and people, near the embankment of the Svisloch river.
2. There is no service at all. The hotel staff did not bother to change the linen for the three of us all week, but did it exclusively right before our departure, because we ourselves asked at the reception if it was normal not to change the linen for a week at the hotel. The room has a kitchen and assumes the presence of dishes, the number of guests was known a month before arrival, but the three of us did not have the right amount of cutlery, we went down to the reception and asked to bring it. As a result, a full day passed and no one brought it, although when we contacted them they asked for our room number. The issue was resolved after the 2nd appeal, 2 days later.
3. Upon check-in, that is, handing over the room keys to us, we went in and found no primary kit for our room - no dishwashers, no dishwashers, no powder, no capsules for dishwashers. That is, the hotel rooms are not prepared for the reception of guests at all. We bought everything ourselves and only on the 3rd day they brought us the primary set.
4. The coffee capsules ran out and they were also in no hurry to replenish them, we had to remind them again about providing capsules to the coffee machine at the reception.
5. Umbrellas were needed in the rain, we asked for umbrellas at the reception and were asked "do you definitely not have them in your room?". It was already ridiculous, the hotel staff does not prepare rooms at all and does not know about the state of readiness and the availability of necessary things in the room.
6. Large spiders enter the room through windows or ventilation, of which there are many near the river. Even in September there were mosquitoes. There are no screens on the windows. Insects in the rooms of such a hotel are extremely frivolous.
7. In general, during the whole week, none of the staff personally asked about satisfaction with the service and our needs in the room, either by calling or contacting the room. The hotel was noticeably sparsely populated, but even so, the life of the guests did not arouse the interest of the staff. We stayed in hotels, traveled a lot and have never met such a zero level of service and lack of interest from the hotel staff.
Please note! This approach is simply unacceptable for the global Hilton hotel chain!
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August 26
An apartment hotel in a historic building in the very center of Minsk. Modern renovation of the rooms, excellent furniture, plumbing, everything is new. There is a large parking lot. We had a very large room, lots of storage space, a kitchen with all appliances, a huge bathroom, a view of the river. There is a construction site there now, a hotel will be opened soon. Breakfast is better than in most hotels, partly on the menu (egg dishes), partly buffet. Everything is very tasty, there was even caviar and fresh. In general, I liked everything, except for one thing - in the evening the hotel was invaded by spiders from the river, the whole facade was covered in them. It is better not to open the windows, or they may crawl into the room. By the way, there weren't any spiders in the morning. The placement price is above average.
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September 4
The hotel is located in a historic building near the metro station. The room came across an attic, so it was not possible to evaluate the views. It is very spacious and equipped with everything you need, plenty of storage space, a full kitchen-living room with a stove, refrigerator, dishes, washing machine with dryer (you can take a washing capsule for free at the reception), a dining table for 4 people, a cozy sofa and 2 armchairs. There is a coffee machine, toaster, water filter, iron with ironing board. The lighting of the room is gorgeous - it can be illuminated to suit every taste. The beds are comfortable and it's a pleasure to sleep on them. In the evening, spiders crawl in, although the windows are closed - in the morning they are no longer there. The countertops are stained because of this, they look unpresentable, there is fungus in the bathroom. Breakfast is quite modest, but it is difficult to leave hungry, in good weather you can sit outside. The staff is helpful.
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