Международный банк Таджикистана, головной офис

1.5

122 ratings

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Level 3 Local Expert

Avoid this bank if you don't want to waste your nerves and money! I have set up a checking account with this bank to receive a swift transfer from abroad. To receive the transfer, I requested an official letter from the bank with the details. After receiving the banking details, I sent them to the Israeli National Insurance to receive an insurance payment. The money didn't arrive for a very long time. As it turned out, the bank's ibt made a mistake in the details (they specified an incorrect checking account). They conducted an investigation and found the money in their bank, but they refuse to transfer it to my account until I prove that the money belongs to me. It is very difficult for me to get supporting documents because the insurance company is located in another country and I communicate with them through a lawyer. My money has been in ibt bank for 10 months now and the bank is quietly using it. It's just awful!

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Александра Д.

Level 6 Local Expert

Very inefficient operation of the bank's algorithms. I took a new phone, and the app was blocked. For some reason, to unlock it, I have to send all my personal data and passport via chat, as well as block all old phones. The call center sends you to the support chat. A support chat requires the impossible. The service costs $10 per month. Very strange

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Артём Dewswimmer Осипенко

Level 5 Local Expert

It's a disgusting bank. The platinum card has the same privileges as a homeless person. A month after the card was opened, money began to disappear from the card. a bunch of obscure online transactions. the card was blocked - the bank said it would take from 30 to 120 days to sort it out... but I paid for the card service, so give me a virtual card. but they don't have that option. It's a long wait for the operator. cavemen - it seems that all modern banking products passed by this bank or were stolen on the way to them... I absolutely do not recommend it!

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Юлия Б.

Level 6 Local Expert

If, God forbid, your application is blocked, you will have to go through 40 circles of hell to get access to your money. I've been fighting for 2 weeks to get my personal account unblocked. I've already sent selfies, videos, and all kinds of data. The last question finished me off - I need to name all the devices from which the application has ever been logged in. Are you serious? The support staff is completely incompetent, and they may not respond for several days. It feels like no one cares about you. As soon as I get access, I'll withdraw all the money and avoid it. I don't recommend contacting them to anyone.

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Irina Lysenko

Level 3 Local Expert

An ugly bank. The transfer from Europe failed, and the support service doesn't want to figure it out. In general, it is impossible to directly transfer money in a foreign currency to a bank card of this bank, an intermediary bank is needed, which no one warns about when making a card. I don't recommend it to anyone.

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Наталья Пантелеева

Level 8 Local Expert

Everything is fine, I've been using it in Dubai for a month now, both in dirhams and dollars, I pay, transfer rubles from T-bank, the money drops instantly, the commission is pennies. Round-the-clock support, the nologovaya confirmed that I have created a card. SMS messages are sent to the Russian Federation number all at once, without brakes, the application too. I read the reviews below here, I got hooked on panic and was afraid to make money. There are no problems, I recommend it.

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Диловар Хайруллоев

Level 2 Local Expert

I would like to thank the International Bank of Tajikistan for the high level of service. The staff is always polite, quick to help and explain everything clearly. The mobile application is convenient, operations are instantaneous — payments always work clearly, they have never failed. I recommend the bank to anyone who appreciates reliability and high-quality service.

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Алексей Михайлович

Level 25 Local Expert

Constant interruptions with push notifications and codes, tp's response is "Dear customer, there are technical problems at the moment. Please wait — our specialists are already working on their elimination. We apologize for the temporary inconvenience." There is no way to issue an additional card.

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Посейдон Олимпийский

Level 6 Local Expert

I have issued a card for making purchases on foreign websites and paying when traveling in Europe. I managed to use it once when I booked a hotel on <url>. I tried to buy tickets to the Budapest Opera online, but it was unsuccessful. I am not receiving an SMS code to confirm the payment. After several attempts and multiple logins to the mobile bank, the application failed: the bank's application does not recognize the PIN code and offers to register again. You need to enter your passport number. And then you start thinking: whether to share this data with anyone is unknown. There is no 24/7 customer support in fact. I'm terrified, but what if the card starts to fail when I'm abroad!!! If I had known in advance, I would never have issued a card to this bank.((( Today is 09/25/2025. Adding information. I have not used the card for a long time, although the bank regularly charged 4 euros/month. I recently changed my smartphone and downloaded all the apps from the old one. As a result, ITB Bank blocked my access to the mobile application for "my security purposes." I can't unblock it. I spend hours (not minutes) chatting in the chatbot and waiting for the bank's operators in the "help" section. I sent a lot of information about myself, my account, and my contacts. It's like in a fairy tale about a white bull. I feel it's easier to cancel the card and lose the remaining 30 euros in the account than to waste time and have problems.

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Елизавета Гладышева

Level 4 Local Expert

On August 23, I made a transfer from the Russian Mir Digital Bank card in the amount of 150,000 rubles to the card of the Tajik bank IBT24! The money has gone from the Digital bank, but it has not been credited to the Tajik bank card, I have been writing appeals every day for 2 weeks, but the support absolutely does not want to figure it out, the money has gone nowhere, so if you want to say goodbye to your money, please transfer to this bank, no one will even talk to you- it's just Scammers!! therefore, we draw conclusions and open maps of any other country except Tajikistan and only not IBT24!!

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Артем Самохвалов

Level 3 Local Expert

There is no trust in the bank now. I have been using the card for 2 years, traveling quite actively around the world. Today, $74 was written off overnight in small transactions. There was little money on the card. The support is disgusting and very long. It turns out that it was necessary to ban debiting without 3DS codes. The bank did not warn about this. There was no answer to the question of why the bank would not do this automatically, like most other banks in the world. They offer to write a statement about unauthorized operations, but after reading reviews about the futility of the statement, I decided not to waste time. I think the bank is inundated with such statements, but they don't seem to give a fuck, nothing is changing, money continues to be debited, and data is being merged.

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Ильгиз Арслангазин

Level 7 Local Expert

Everything is working at 1000%. I transfer any amount from the Savings Bank within 3-5 minutes to be credited! I have been using it for 3 years now, there are no problems. In different countries , I only pay with it , everything is great , The only thing I can't transfer from a Tajik card to someone , well , that's fine.

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Кристина

Level 5 Local Expert

I won't say for the office, but the support works really well. I stayed abroad without a card because it was blocked when I tried to pay, where would you think? In adidas! I waited for unblocking for a whole day, and then I didn't sit and wait, but every hour I wrote to all the support chats - telegram, website, application. She patiently communicated with both semi-robots and real people. I even wrote to those through whom I issued the card, and only after that the lock was lifted. A month later, the story repeated itself - I couldn't pay for the subscription I paid for monthly! And I'm abroad again without being able to pay for a hotel. Did someone help me? No! It's like robots are sitting in support, on the line too, they are working on the script. I need help, not pointless conversations. I do not recommend this bank. I see many people writing about unknown transactions - I also had this, I was advised only then to turn on 3DS. But the money is regularly written off for monthly maintenance. I don't want to have anything to do with them anymore.

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Наталия Чепик

Level 3 Local Expert

It's a pity that the rating starts with one star. The card does not work on foreign websites. You can pay from Russia exclusively through googlepay. No one has ever warned about this when issuing a card. The bank's support responds as quickly as possible in an hour, and only if you write during business hours.

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Александр А.

Level 3 Local Expert

Do not contact this bank! I changed the handset of my phone and the online application was blocked! Three days of correspondence with support did not lead to anything! They say on the phone that we will answer you in the chat and they don't answer!

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Евгений Гурский

Level 8 Local Expert

I read the reviews about this bank - it became funny , to be honest . I've been using the card for over a year, no problems, support via the Telegram bot responds in 10 minutes. One bot for verification , I understand that half of the people write there and wait for a response , another chat for customer support . If you don't leave your data on phishing sites and enable 3DSecure, no one will take anything from you.

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Роман

Level 3 Local Expert

Everything is working clearly. Transfer from a Russian bank in 1 minute. Payment for foreign services is instant, Withdrawal to Russia is verified, everything is working

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Оксана Бородина

Level 5 Local Expert

I have been using this bank's card for two years now, I don't know where so many negative reviews come from, I have an instant transfer to the card from VTB. Support always responds promptly, the application is very convenient! It works well abroad.

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Анна

Level 8 Local Expert

The most disgusting bank in my entire life. They easily hacked into my personal account and used the card, withdrawing all the money from there. I, in turn, spent half a day trying to restore access to my office. The request for cancellation of the operation and refund was examined for a month and it turned out that no fraudulent actions were committed, and the card balance also went into negative territory! Thus, not only did I lose my money due to the negligent attitude of the bank's security, but I also owed money.

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Егор Сокольников

Level 5 Local Expert

God forbid you will have an unusual situation, like a write-off for one amount, when the merchant claims to have charged you another. And it will return another one. And you will need to return the rest. Support will freeze you for days. At best, you will get a reply once a day that doesn't fit. And when you ask when the problem will be solved, you will be stunned by the requirement to give your full name and card number, as if you are being seen for the first time. More than 1,000 euros are frozen in the account, and part of the amount has not been refunded. Support doesn't care

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Александр Ладутько

Level 3 Local Expert

It 's a disgusting bank . It was apparently made only in order to transfer money from the Russian Federation to Tajikistan . Not a single transfer was received on the card from Europe. They can't even give out the card/account details normally. Support is zero ......

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Адель М

Level 2 Local Expert

Hello. I see a lot of negative reviews about the IBT 24 bank. I had a very similar situation: unauthorized write-offs, confirmed by codes that I did not personally enter. The bank refused to refund the funds. I have filed an official complaint with the National Bank of Tajikistan as a regulator. The more requests there are from affected customers, the higher the chance that the regulator will conduct an audit of the bank's practices. If you want, I can tell you how and where to file a complaint. I consider it important to protect my rights in a legal way.

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Алексей Жданов

Level 11 Local Expert

"IBT is a complete failure! The card was blocked without explanation, they do not allow you to withdraw the balance and close the account. Month of torture: ignore robots instead of support. The money is trapped, the customer is furious. Avoid this 'bank'! 1/5"

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Irina P.

Level 3 Local Expert

Never use this bank! They blocked the card, left a phone number that does not answer 24/7! I stayed at the gas station in the evening without money, without gasoline, with nothing to pay for the hotel, they respond in the chat once a day - after 5-6 hours. We are ready to unlock the card only in a few days! Do whatever you want!

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Сергей Изм

Level 4 Local Expert

I do not recommend a bank, it is better not to open an account here and close the existing one. Generally irresponsible attitude towards the client's funds. The amount may be debited from your account without your consent. The bank responds in 2 hours in the chat. The positive feedback is felt by the style of one PR man.

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Вера А.

Level 4 Local Expert

It is impossible to get help in solving the problem - they offered to take a screenshot in telegram, which accepts messages only from premium users, then they offered to call their support number, which simply ends the call after transferring to the operator. In the chat, I asked to call the manager, after that the chat was simply completed...

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Александр Игнатов

Level 7 Local Expert

I do not recommend using this bank, they leak information, respond for a long time, they can ignore it altogether, customer orientation is 0. The refund of deposits is not received in full and is not shown in transactions. I blocked the card after the trip, I will look for another bank.

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Петр Петриченко

Level 10 Local Expert

I have a card from the International Bank of Tajikistan. Terrible service. The operation confirmation password is not received. The support service is inactive.

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Александр К.

Level 11 Local Expert

The worst bank I had spent the money, did everything to go for a grant and pay, and they made 12 in 4 months!! Payments per month) well, like what?? I transferred at least 3-4 money from the Russian Federation every day to myself, thank you in general, I think the bank is rapidly flying towards closure) we will try our best as a whole country))

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Дмитрий Матвеев

Level 2 Local Expert

I bought an IBT24 card in Russia. I tried to get a transfer from the EU for the product. No matter which bank the buyer went to, they refused everywhere - there are no SWIFt transfers to Tajikistan. An absolutely meaningless VISA is expensive. I do not recommend buying such a card. You will not open either Pay Pal or App Pay or anything at all. You don't need a card for anything at all. Almost 30 thousand is just a waste.

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Alexandra R.

Level 7 Local Expert

Don't spend money on getting a card from them. If your payment goes wrong, the money will be charged twice and no one will refund anything. Since September, it has not been possible to refund money from deposit gas stations in Iceland, and this is not a single example. Support is not working at all! Every day everything is new: full name, card number, phone number, what's the problem

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Дима Петров

Level 2 Local Expert

Everything is working fine. Operational support. Modern ATMs.

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Олег

Level 7 Local Expert

The advantages are the bot in the telegram, the support is there. The convenient OSON currency purchase application. Cons - there was a failure when receiving cash at an ATM - another 20% was withdrawn from the top. They don't want to investigate IBT, they write - he agreed to a percentage. They just don't want or can't work in such situations.

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Диана Че

Level 4 Local Expert

constant clarification of where the money is, constant technical work, refusals when paying with a card, technical support responds for several hours and all the time convinces that everything is fine. And what's good when it's not clear where the money goes and the cards don't work often.

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noname

Level 8 Local Expert

I do not recommend it for security reasons. The feeling that the card data is merging. I've been using it for a couple of years - everything was fine, it works everywhere abroad. At some point, there were left attempts to write off money, but unsuccessful - I reacted in time and put a block. I have reissued the card. The new one arrived very quickly. But almost immediately, attempts to debit began again, despite the fact that I was paying with my new card only for music in the official store. In other words, the card data was stolen again. I will not reissue it, I prefer other options. If you do use them, do not keep money on the card in any case, make an additional invoice and transfer the required amount to the card for payment. Large amounts should also not be kept in the account. And also enable a ban on operations without 3ds. No one warns you about 3ds when you issue a card. The call center is polite, but don't expect any more formal responses. I got the impression that this organization is not one of those who work for image and care about customer satisfaction.

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Евгений Панфилов

Level 3 Local Expert

I can't pay with this card at all, I just don't receive an SMS to confirm the payment. Support is not answering the phone. It turns out that I shouldn't have bought this card for a lot of money.

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Татьяна Ивлеева

Level 2 Local Expert

The bank is just great! Especially the operational work of the Call Center. I contacted this bank several times and the operator, whether Mikhail or Mehrob, solved my problem and gave me detailed instructions on how to solve the problem, both in chat and by phone. Please thank them on my behalf and the whole Call Center too!!!

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ирина с.

Level 2 Local Expert

I can say one thing, thank you. The money was sent according to incorrect data, the staff (not in the telegram bot) solved my problem and the money was credited to my account.

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Egor Rodionov

Level 3 Local Expert

After 12 days, active attempts were made to debit funds from the card, fortunately there were almost none there and 3d secure was enabled - the data is either merged or insiders in the bank are scaring all newly opened deposits. Trust 0. A complete scam, not a service.

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Юлия Комарова

Level 4 Local Expert

If you want to lose money, then welcome to this bank. The card's protection is very weak, the card was hacked after a week of using it abroad, the money was stolen, and the bank had nothing to do with it.

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Ирина К.

Level 5 Local Expert

I've been using this bank for a year and I'm very satisfied. Online support is provided promptly. I have never had any difficulties paying abroad.

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Алоиз

Level 7 Local Expert

All passwords are received, an ibt bot was specially created in telegram for duplication (maybe it didn't exist before, that's why such reviews) The world is replenished from the cards with a bang in a couple of seconds If problems arise, then yes, get ready for a long development-they respond for a long time, up to several hours, applications are solved as far as possible, if there are several of them, do not try to solve everything at once, the amount of RAM is small and the computer cannot Applications are considered for 1-3 days , with Saturday and Sunday being a day off, and forget about it for these days.

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Сафина Сафармамадова

Level 2 Local Expert

The service is top-notch, the mobile banking works perfectly, I use the cards all the time!! Recommend 👍👍

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Ольга Сержанова

Level 15 Local Expert

Incoming Swift doesn't work, there's no support, you wait for hours in the telegram chat, they respond differently every time, including giving false information, not checking the documents provided, not knowing how to read them, and not even opening them. You can get a response once a day, if you're lucky and it doesn't match the request. They are not competent. The chat does not work in the bank's app. Support sometimes reads messages and then closes the chat without an answer (operator Ahmadjon). When creating an application (request), its number is not sent. When contacting the chat again, without the application number, you have to re-report the entire story. It looks more like the creation of the application is a fiction. Interns are generally zero. It is impossible to access your personal account from the bank's website, as it is not provided on the website. You can log into your personal account only through an application that works every other time. In general, they don't process applications, so they don't contact clients. You write to them every time, just like the first time. This organization is fictitious, created for other purposes, guess for yourself what. Making a card of this bank is a discarded money. Don't mess with them. Rolls of correspondence about nothing, without an answer, without viewing, without paying attention to the essence of the question. The answer is for show. Consider that there is no support, there is no one to turn to, no one will help you. Never.

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Игорь Апаренко

Level 11 Local Expert

The bank is disgusting, it has blocked the card with money and has been feeding breakfast for a month now.

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Garsia R.

Level 15 Local Expert

Polite attentive service (or we were lucky), it is more expensive to make a currency card than in other banks, but they do it quickly. A good currency exchange point.

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Екатерина Скотченко

Level 2 Local Expert

Terrible service! It is impossible to solve the problem! They don't take the tubes from the bank! The chat with the bank is not relevant, there is no point. The issue is not being resolved. The money does not come to the card!

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Александр

Level 10 Local Expert

Fraudsters withdraw money from the card without any confirmation via SMS and other things. Technical support does not solve these issues in any way. What is the point of such a bank if it is absolutely unreliable and money cannot be kept there? I wrote a statement that money was withdrawn from the card, they replied - wait 90 days from the moment of submitting the application, 90 days have passed, no changes. They didn't do anything during that time, they just took their time. I have never seen such banks in my life.

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маруся иволга

Level 8 Local Expert

I can't imagine how such a large organization as a BANK can operate using the Sharashkin's office system, but in the case of this bank, this is exactly what happened many times. Namely: 1) I arrived in Dubai and pressed the wrong pin at the reception at the hotel, the card was blocked, the support staff did not respond to me for more than two days. I asked my tour manager to help me and contact customer support, and a bank employee responded to my tour operator, but no one responded to my messages. The situation was resolved with the help of my tour operator. 2) I haven't used the card for a year. I got ready for a trip and went into my personal account, saw that they had tried to pay for purchases in Tajikistan from my card many times, namely more than 30 times, among the purchases were a Samsung phone and a basket of cosmetics from a store like the Golden Apple in Moscow, only in Tajikistan. The card and my data couldn't get to anyone. After its activation, it was always with me in Moscow, when I used it, I put it in my bag. It was always available only to me, until I used it, it was stored in a safe at home in Moscow, but nevertheless they tried to make purchases with it in Tajikistan. All this means is that a bank employee has taken over my data. I have not received a response to my complaints to the bank, except for the recommendation to include an addendum. the payment protection option in your merchant profile. Please note that there are several forums affected by the theft of bank employees from their accounts, you can find them in the search for "IBT bank reviews", there are many customers who cannot return their money because the bank does not even respond to messages and calls. Someone had $ 1,400 written off, $ 1.5 and $ 10 each were written off during the night, while the bank did not consider it necessary to freeze operations despite their suspicion. Someone stole $750 in a single payment and so on. 3) In the last week, I have been charged $ 9 twice, there is no information in the history. I have not received a response from a bank employee for what reasons money is being debited and there is no notification about it in my personal account with payment histories, except for a push SMS, there is simply no reaction to my messages. 4) a week ago, I had to make a deposit to the hotel, but I couldn't do it because the payment confirmation code is not coming to my phone. I took the Rosselkhoznadzor Union Pay card with me just in case, and there was no hope for it at all, but it was she who helped me out and worked smoothly during my vacation. I do not recommend that you use the services of IBT bank, your money is not protected, your peace of mind is deceptive and temporary) Please also note that this bank is 99.99% owned by Sky Catering CJSC, which handles event services and food delivery, including on board. They are based at the Dushanbe Airport.

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Наталья И.

Level 3 Local Expert

Scammers!!!!The bank is terrible and steals the money itself. The staff is laughing in the chat. They write it off as a negative (how is this possible -298 $) and even the SMS did not arrive the last time. Before that, $750 was debited, stolen, SMS arrived, When she herself withdrew the money, they require a code from the SMS. And they steal without confirmation without any problems. Withdraw the money while it is still intact and do not contact this bank. Do not contact the Tajik bank IBT24, these are scammers.

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Международный банк Таджикистана, головной офис

81 review