I stopped 2 times. For the first time, we were given a luxury room with a magnificent view. The service is restrained and cultured. Breakfast is on the menu, but you can take something yourself. The second time I rented a room of the same category, but the room was completely different from the last one. At first, I was told that they would help me solve the problem, but then I realized that no one would solve anything. I contacted trip and they resolved the issue, moved me to another room after their intervention. I also didn't like the fact that there were Russian speakers at the reception and they were in no hurry to help so that it would be easier for us to resolve the issue. After the second time, I don't think I want to go back there. But the atmosphere and the design inside are gorgeous!

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Spirit•Of•Travel🪂

Level 30 Local Expert

We visited the cafe in this hotel specifically for the sake of the Sacher cake. We stood in line for about ten minutes and were escorted to the second floor. Well, the decoration of the halls is impressive, the cake is really delicious. I recommend it!

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Светлана

Level 3 Local Expert

They move into rooms below the category!!! It wasn't our first time in this hotel and we knew which room we wanted. We booked a Junior Suite View room (on the website there is a photo of large square rooms in which we lived on our last visit to Vienna). We arrived at the hotel on 21.12 at 23:00. At first, there was an attempt to put us in a very simple room, probably a deluxe one, after refusing to stay in it, they took us to a better room, BUT not the one we had booked and began to convince us that it was a room of the same category! And that's for 1,500 euros per day, they don't guarantee the room you're booking! The surprises didn't end there! The day before departure, I asked how much the Vienna - Prague transfer costs. I was told 1,350 euros, which is very expensive. I haven't confirmed it. In the morning, when leaving the hotel, it turned out that the girl from the concierge service had included the transfer fee in the bill, and the receptionist canceled it and deleted it from the bill. The next day, the hotel sent a letter that we would pay 50% of the transfer fee for cancellation! I would like to draw your attention to the fact that after we paid off, we went for a walk into the city and returned only 4 hours later to get our things, and no one told us a word about the fine. Isn't that a scam? There are many good alternative hotels in Vienna, not a foot here anymore!

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Hotel Sacher Vienna

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