Dushanbe City Bank

1.0

344 ratings

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Level 6 Local Expert

The most disgusting bank. The support service did not respond to us for 11 days, and all this time we were in a foreign country without money, as their card was blocked along with our money for some reason. I wrote every day and called to clarify the situation. And so, 11 days later, they wrote some nonsense unrelated to our question. If you are thinking about whether you need to apply for a card at this bank, DEFINITELY NOT!

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Максуда Музофирзода

Level 4 Local Expert

“Dushanbe City Bank is the worst bank I've ever encountered. Terrible application, slow operations, incompetent staff, constant queues and inability to contact through the hotline. Bots don't work, and management ignores complaints. It is a pity that we have to use this bank, and the level of service is below any criticism.”

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Максим Заметно

Level 7 Local Expert

The card was blocked for no reason. I contacted them, they said that everything was in order, everything was working. After 3 hours of correspondence, they said that the account and card were blocked due to large receipts, and also clarified whether I was engaged in crypto. I'm not doing anything, that day there was only a transfer to myself from another bank for 120 dollars. They say that the problem can only be solved by visiting the bank in person. How do I do this if I'm in Indonesia??? They stopped responding to requests altogether, there are $230 on the card, which cannot be withdrawn anywhere. It's terrible!!!

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Т Б.

Level 6 Local Expert

I was at the head office of the City Bank today, I wanted to issue a Visa card. But instead of normal service, I received strange questions from an employee at the second table: "Why do you need a Visa?" Seriously? I came to the bank, but I feel like I'm being interrogated. It feels like I'm asking for something out of the ordinary, rather than an ordinary banking service. The bank behaves as if it is the only one in the world, and customers have no choice. If it were possible to pay for the necessary services through another bank, I would not even think about coming here. Respect for the client is not a luxury, but an elementary norm.

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Dirdirchik 8.

Level 2 Local Expert

A terrible bank. I didn't think that a bank could be so incompetent. I have to wait an incredible amount of time, for the transfer of money, for the response of the bank operator, but I don't say anything about the call to the bank itself. I couldn't reach the number listed on the website.

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Sh.70.Yusupova

Level 8 Local Expert

I would like to express my deep gratitude to the staff of the Dushanbe City branch in Khujand. In particular, to the director of the branch, Karimov Tokhirjon, Deputyto the director of customer relations, Temurov Saidolim, and the girls, specialists Nigorakhon, Mohirakhon, and Munzifakhon... People work with 100% dedication. However, the technical characteristics of the bank are absolutely zero.. The application freezes, the call center does not respond, and there is no electronic queue....Despite the technical inconveniences, all the above-mentioned employees made every effort to solve my problem. Thank you all very much and professional success....

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наталья с.

Level 7 Local Expert

I do not recommend this bank. We bought a card in the Russian Federation and did everything according to the terms of this bank. On 10.28.25, we sent 65,000rubles from the bank of Dushanbe to our Russian card, and this money has not been received to this day! They don't say anything intelligible, we are looking for at least some information to understand what's with our money! Return the money!!

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Талия

Level 8 Local Expert

Hello, there was an error in the transfer to Tajikistan. We wrote to the support on the official website of the bank. We promptly responded and solved the problem. In a word, they helped me get a translation. We thank all the staff for their prompt assistance.

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Парвиндин Кандилзода

Level 5 Local Expert

There is no mess at the office of Dushanbe City in Kabadi district, there is no order, they charge 20 somoni for the service, there is no queue for talpa, I looked at other bank branches taking turns accepting them, but in Kabadi there is no queue, no order, and the room is made of fiberboard plywood terminals do not work to withdraw money from the card, you will have to say the code from the card of the person who is sitting in the fiberboard bunker

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Светлана Беликова

Level 5 Local Expert

The bank is disgusting, the transfer from one currency to another is not at the exchange rate, but 10 times more. Support is not working, a robot is sitting there and responding that the issue is being resolved. But he doesn't dare. You don't even have to go there. It's the worst bank I've ever seen, a rip-off, not a bank.

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Екатерина Романова

Level 10 Local Expert

I didn't have time to use the card, but they already blocked it. No notifications about this. Right before the trip to Europe. Because of this, hotel bookings have fallen off, it's not clear how to be now. Terrible service. It's not a small amount stuck on the card for me. Do not open an account here

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Level 5 Local Expert

The worst bank in Tajikistan. The application is lagging, everything looks bad, the service is at zero, all services have been monopolized, they can only be paid through the DS. In general, I do not recommend dealing with this bank, as if schoolchildren had created a website with an application in a computer science lesson.

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Артем Шульгин

Level 2 Local Expert

Hello, I transferred money to the wrong place, or rather I got the wrong number. Naturally, I applied to the bank and the funds were not stolen in any way, although it is clear that I sent the check and where I should have sent it. The problem has not been solved, they do not want to solve it, of course, there is no feedback. In general, I advise no one to use the bank. Identification does not work for the worst bank in the world

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УМЕДА Муратова

Level 2 Local Expert

The most terrible "bank" and wallet. 1. The call center cannot be reached. 2. The system constantly crashes when it is waiting for your problem to be solved on the spot. 3. VERY slow maintenance 4. Employees don't know, they can just say it won't work to solve your problem when you ask to call a manager or someone else he solves. Wouldn't it be easier to train your employees or let the caretaker control their work? 5. The employee can just leave the place and that's it. And you wait like a fool and he may not come, then it turns out that he has some kind of business???? Nonsense and not a company!!!!

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Ленура Каримова

Level 2 Local Expert

The ATM seized my card, calling the company, the operator said that I would be able to pick up the card within two calendar days. After these days, I called the company where they told me that I could pick up the card by driving to the stadium in the office. But the card was not returned to me, saying that it had not been received. Why do operators give false information about what kind of ATMs you have: if there is no money in them, then they withdraw the cards?! There is not enough evil! The offices are a mess!

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Нигина Муратова

Level 3 Local Expert

Disgusting bank, incompetent support service. I opened a card from the Russian Federation in 2025, in April 2026 my phone number was blocked and it was impossible to enter the telegram chatbot, the support service first transferred me from one number to another and back to the first one, then they told me to come to the office and they couldn't help online. Then why do they open accounts to Russian numbers, if then they are blocked for some unknown reason, without explaining anything, they offer to contact the office

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Гулшер Назарбеков

Level 5 Local Expert

The service here is 0 I stood in line all day, they gave me some kind of card, it doesn't work... The staff doesn't even help with the bank's app... They don't even want to work there... It's not a bank, it's just a collective farm.

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Гоша Мега

Level 2 Local Expert

I transferred money using banking details. For some reason, they didn't reach the recipient, some of the money was returned to me, and I've been BEGGING for some for 2 months now, they don't give me any deadlines, managers are constantly changing, no one knows anything, they behave just disgusting towards the client. I DON'T RECOMMEND IT.

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Диана Робышева

Level 2 Local Expert

This is the worst bank in the world! You top up your card , but the money doesn 't arrive , write to support , and they don 't respond . Block the map out of the blue ! This happens simply every time the card is used. They've been solving issues for weeks. If there is a possibility not to register it ! Don't do this!!! The nervous system will be calmer !

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Эдвард Брукс

Level 14 Local Expert

A bad bank, they don't respond to messages and calls, they refuse to solve the problem for more than two months, they ignore and write the same thing.

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Анвар С.

Level 2 Local Expert

Mullaeva Rukhshona if you have any questions, come to her, she is a professional in her work, I had a problem for a week, no one solved it, she solved it in two hours, I am very grateful to the class!

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Митяй

Level 7 Local Expert

I highly recommend not to create a card here. In addition to periodic failures that lead to complete inactivity of the card, they also manage to quietly block the card for unknown reasons unrelated to your operations personally. You come abroad and at that moment you discover that your card doesn't work and you no longer have access to your money, and then you spin as you walk. Support says come to the office in Dushanbe, we will talk to you there. When blocking a card, the bank does not even bother to notify you about it and does not conduct any checks. He just blocks it, and then you prove that you are a good citizen. The bank quietly blocks the card, citing problems with some partner. Such a service is just a game in the modern world.

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Мухаммад

Level 4 Local Expert

You'll get old while waiting in line... Coupons are not electronic, but you stupidly write down your last name on a piece of paper and answer the question of How to get a card (I don't know)...

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Рухсора Г.

Level 3 Local Expert

I would like to express my deep gratitude to the customer service manager Ozoda Rakhmonchonovna says that a person loves his job. I have never met a more welcoming, interested, attentive, sympathetic and competent bank employee. He does everything quickly, clearly, and answers any question in detail. A very nice girl.....

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Радион

Level 8 Local Expert

a good bank for the public . However, recently there have been delays in issuing transfers. large queues of dissatisfied customers are gathering.

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Илья Грибков

Level 7 Local Expert

The worst bank in the world , they squeezed 140 thousand rubles , they require identification ... the application is lagging , the support service is just sleeping , they don 't care . If you want to experience stress and maximum resentment, then please issue a card. Despite that. It must be Gold with the firewood status. They personally ruined my vacation because I can't book tickets and accommodation, they're getting more expensive, but no one cares.

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Amir Mayunusov

Level 5 Local Expert

A convenient and fast application. Another major advantage is the wide ATM network.

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Бободжон Раджабов

Level 4 Local Expert

By mistake, I sent money to another number that does not exist. They haven't returned it for two weeks, although they promised to return it in 10 days.

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Kard-al

Level 11 Local Expert

Fraudsters transfer money stolen from accounts in the Russian Federation here. Support answers - come to Dushanbe in person or send a representative with a notarized power of attorney. It is likely that when you arrive, they will say - prove that you did not transfer it yourself!

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Арина К.

Level 4 Local Expert

Money is constantly hanging up on online payments. This time, a thousand dollars are stuck, the bank is silent. In their opinion, everything always goes away, and companies don't see the money. If it was like this once, it wouldn't be a problem, but here it's ALL the time.

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Гульнара Крымова

Level 6 Local Expert

I transferred the money to the wrong number, I haven't been able to get through or finish writing for two weeks. They don't pick up the phone, they don't answer the SMS. Although the money was supposed to be returned within 8 days. Where is the management looking? What kind of negligent work of employees?!

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Grixxxx

Level 15 Local Expert

This is not a bank, but a misunderstanding. No support. Zero. Do not try to issue a card here. I heard they imposed sanctions on him. Now let them worry, as their clients worried from despair. Karma in action.

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Хокирох Сурхов

Level 3 Local Expert

I transferred the money to the wrong number, I have not been able to get through or finish writing for 8 days. They don't pick up the phone, they don't answer the SMS. Although the money should have been returned within 3 business days.

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Lg K10

Level 8 Local Expert

I got into a situation with an erroneous transfer to the card. I found a VKontakte group of the bank, quickly found out everything through the chat and fixed it. I am very pleased.

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Валиджон Файзуллоев

Level 2 Local Expert

I don't recommend a terrible bank. It will take time, money and nerves. If you don't know how to handle your responsibilities, quit

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Abubakr Sadiev

Level 5 Local Expert

There's always a long queue. They work very slowly. Many issues cannot be solved. Just to change the phone number, I came 2 times, stood in line for several hours and the result is 0.

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Умед

Level 8 Local Expert

A terrible bank, no one wants to solve the problem. Dear management, I ask you to deal with the quality of your employees' service. And especially in the quality of their knowledge in working with clients. It feels like we owe it to your employees and your bank.

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Адам Мирзоев

Level 3 Local Expert

It's just a horror that I've never met such a problem with a bank, even in my life they haven't solved my problems

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Павел Н

Level 2 Local Expert

How much longer to wait until they reach the addressee. I've been waiting for almost two days now, and time is money for me, so complete the check faster if possible.

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Jaga Nuru

Level 5 Local Expert

The worst bank in the country will never solve your problem remotely, and the problems are due to the bank itself.

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Субхониддин тагоев

Level 6 Local Expert

Today, on 03/20/2025, the time is 13.22 minutes. The exchange rate in ramler is 1000 rubles. It is equal to 131 somoni. Dushanbe city issues 127.6 this is our bank and you will kill yourself

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Ахророва Шукрона

Level 2 Local Expert

Terrible bank, terrible operators, I've been yelling at them for a week now, and they seem to be bullying a person

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Манзура К.

Level 8 Local Expert

Dear Head! It's the 21st century, yes, you have a coupon dispenser installed, which just stands and gathers dust, so to speak, for beauty. Its functions at the entrance are performed by security guards. Saturday 3 operators work, they are in no hurry, and people are kept outside in 40gr heat, doing their job with such monotony that it seems the operator is a novice (although a slave, as he said 3 years). And he asks for money for the identification of the card. WHERE DOES IT SAY THAT IT IS PAID TO GET A CARD OR GET IDENTIFICATION FROM YOU? No bank allows itself to do this, do you pay your employees little? Or is this your tip? I am very dissatisfied with your bank's service, because it is in your hands to change and train your employees. Don't forget, you are providing a service, and what is it like for you now? Being the first does not mean multiplying an ATM, handing out cards, becoming the best - it means improving your service! I do not recommend the bank DUSHANBESITY

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Avezov.D.D

Level 4 Local Expert

This bank does not when it does not return money that is stuck in their non-ATM if. They're torturing people in such a way that they won't be addressed again. This is how they do it so that they always say goodbye to this money .... The best thing is an Alif card..

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Инкогнито 0367

Level 3 Local Expert

They haven't been able to give you a bank statement for two weeks! The most backward bank!

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абдулбосит в.

Level 3 Local Expert

The worst bank in Dushanbe city is not recommended to anyone, they have a fraudulent scheme 4956 somon was not transferred, they simply deceived the support does not respond at all, I do not advise anyone

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Имран Махмадиев

Level 3 Local Expert

Dear management of the bank, maybe it's time for you to send operators on duty on weekdays to trainings? They rudely answer the phone and do not fulfill their duties

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(M S R) Суҳроб

Level 5 Local Expert

Zero attention to customers! The most indifferent in customer relations and customer service

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Манижа

Level 4 Local Expert

Terrible customer service! The staff of online Mushovir does not help in the telegram! Do something! The same thing is repeated 10,000 times!

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Инкогнито 6272

Level 2 Local Expert

I transferred money to a number that doesn't work! I can't get through or finish writing. They don't pick up the phone, they don't answer the SMS, I wrote an official letter! Although they are obliged to cancel the transfer and refund the money! Where is the management looking?

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Dushanbe City Bank

124 reviews