Pros: polite staff,
Cons: Disgusting service. Wild queues. The work of all employees and processes in the bank is very slow.
1. To get a pre-ordered card that was in the office, I had to stand in line for 2 hours and argue with the Manager to speed up the process somehow.
Moreover, it was written on the ticket "11 people in front of you", but during these 2 hours 40-50 people were served, and my ticket did not appear on the scoreboard.
The card issuance itself lasted 2 minutes.
2. It is impossible to reach the hotline at the numbers listed on the website. The bank's multi-channel phone immediately resets the call due to employment!
And if you manage to get through and select the desired menu item through the bot, then there is absolutely no guarantee that you will wait for the operator, because after 10 minutes of waiting, the call is simply reset, and then everything is over again.
In total, it took more than an hour to get through to the bank.
It's terrible, just disgusting.
See original · Русский
2
вадим к.
Level 2 Local Expert
March 25
Disgusting! They just skip the numbers on the screen, don't call, and then pretend that nothing happened. I tried to get a transfer from Mani gram, the girl didn't care about me, she was deliberately stalling, she didn't explain anything. I spent more than an hour in the bank, even though I had been depositing for a maximum of 20 minutes. I will never go to this branch to resolve any issues again.
I am outraged by the omission of the number
They show the number on the screen for a split second and immediately skip it, they don't announce it again. This can be done with five queue numbers in 10 seconds. It's just a disgusting attitude.