I bought a toaster because mine burned down. It seems like a simple purchase, but the consultant's advice turned out to be useful. We quickly made a purchase, the store itself was pleased - spacious, a lot of things you need and you want everything at once.
The Polaris 2277S steamer.
A lot of negativity is associated with the 5 element store, or rather with Polapis brand products. We bought a Polaris PGS 2277C steamer to replace the Tefal steamer purchased in element 5 and also not working. When they brought it home, they began to use it and it turned out that it did not work. He was just "spitting" water. We took it to the store, they replaced it the next day with another new one. I didn't have a chance to use it for a week, and when they started using it, it turned out that it didn't want to work properly either. The fact is that he is with a base into which water is poured, and he collected water every other time, after two, in general, it works, then it doesn't. We took him back to the store. For several days we considered whether he was a worker. And as a result, they again admitted that but not a worker. Let's go get the money. That is, we bought THREE steamers and all are not working. And let me remind you that we could not return the Polaris vacuum cleaner to the 5th element, which we cannot use normally. Although they asked to take it away, and instead of Polaris, buy an LG vacuum cleaner. In conclusion, the Polaris brand left us with a terrible impression. And the store administration, an unpleasant impression, with its unwillingness to meet the buyer, realizing that they are selling low-quality goods.
Pleasant consultants listened to all my requirements and offered several options to choose from. I left the store feeling that I had made the right choice. Thank you for your caring attitude and professionalism.
I bought a Makita DLM382 lawn mower. We've got an extended warranty of up to 36 months. I didn't use the lawn mower much, but as a result, the lawn mower broke down after 13 months (the welding on the wheel holder burst, because of this, the wheel stopped holding still). The defect is clearly factory-made. I passed it under warranty. They kept the lawn mower for 2 weeks to say that the repair was refused, "the breakdown is mechanical, which means we fix this only for up to 12 months." They could not explain anything, because they can only read the conclusion of the service center, it is also impossible to contact the service center itself for clarification. "Contact consumer protection, etc." we are working on the conclusion of the service center and that's it. No one has told me why I need an extended warranty. And I would go to consumer protection, but it's a pity for time, this new part costs 40 bel. rub. I paid about 250-300 rubles for the extended warranty, precisely so that later, in case of a breakdown, I would not waste time searching for parts. Draw your own conclusions, now I will bypass the 5th Element, and the extended service is generally a fiction in order to take extra money from the client!
Staff, goods.... Everything is fine, but people, please do not use antiseptic dispensers! I don't know what kind of acid and soap they mixed there, but it literally corrodes the skin. I splashed it, smeared it on my hands — soap. Well, I thought, okay, maybe there was no antiseptic, this often happens in stores. But after 10 minutes, my hands began to itch and blush like hell. After a few more minutes, the skin began to peel off in pellets. A few hand washes with soap did not help. I went to the doctor — they said a chemical burn. I don't know what else to say 🤷
I bought an expensive Toshiba refrigerator in the 5th element. The refrigerator started glitching a few months after purchase.
They were taken away for repair, no problems were found, but a dent was made in a prominent place on the door. They refused to eliminate it, as well as to change the door. They offered only 100 of their virtual bonuses as compensation .
That's such a "service" and the attitude towards a customer who bought a bunch of expensive goods from them.
Hello. I wanted to write that you have ill-mannered consultants working in the TV sales department. We have created such an unpleasant impression about your store that we no longer want to go there. I asked about the availability of remote controls for the TV, but in response I heard that I need to learn how to use Google and I will find everything there. Such behavior is unacceptable for a consultant. You need to teach them how to behave properly with customers!!!!
An armless IT service and an indifferent management.
Along with the purchase of a laptop, I bought an IT service, came to rearrange Windows - deleted all data from all 3 disks of my computer = 500GB. working files.
To the question, how did you come up with this idea - an ingenious answer, but you didn't tell me that you needed the data.
Never trust them with your equipment, all services are on paper only, do not buy their services for an additional fee because inept students work there. I have already rearranged Windows 4 times in 1 week.
I recently bought a robot vacuum cleaner in the fifth element. It works without failures. In the store, the girl Ekaterina explained all the advantages of different models, their difference, showed how to use, taught everything. I am very pleased with the purchase.
We bought an electric mop on September 17, 2023, Eduard the consultant helped us, a very attentive, responsive, endearing young man, patiently answered all our questions, helped us make a choice, completely non-intrusive and cultured, literate, he deserved excellent feedback and encouragement (in the form of an award), thank Eduard for his work!)
When buying a hair dryer, I asked the seller about the possibility of paying with Halva. The answer is yes, go to the cashier without any problems. At the checkout, a girl named Yeremeychik rudely snapped that I hadn't warned her about paying with such a card. How I visited the Soviet deli))) I do not recommend it....
A large electronics store is within walking distance from the metro. It is located on the third floor of the Dana Mall (after exiting the elevator - to the left). The prices are normal, you can buy individual products in installments. But always read reviews on the Internet before buying, as consultants can rub some game into you. And this is not a problem for consultants. That's their job. There are those goods that they need to sell first, as well as some services that they also need to "sell". Alas, this is how the whole market works, but remember that the final decision is up to you.
And so let's start specifically with the staff. Please train it, some sellers do not understand what I offer, how it works, for what and how what is needed. Fortunately, here at the store, the guys are rummaging in computer equipment. They tried to sell 15-20 minutes to a guarantee that I don't need, I immediately refused, the seller just explains the type (VTYUHIVAET!!!!!!!) the desire to turn around was huge and leave without buying. The choice of goods has become too small, but there is a choice. Not clear discounts and promotions, bonuses cannot be written off for a product that has a reduced price, that is, I cannot use them ZERO FROM the BONUS CARD, JUST ZERO. That is, the company lowered the price of the product on its own, but does not give additional points to write off (IF you WANT to WRITE OFF, BUY the goods AT TIMES CHEAPER!)
The quality of the goods is 50/50 right here on the spot, it is better to check especially all the hidden functionality.
THE DELIVERY is EXCELLENT on what date was ordered then and came!
I ordered a smartphone through the website, as I did last time, and received it the next day. Everything is fast and without problems. The phone arrived on time, I didn't have to wait.
I bought a phone for my son, no questions! Quickly, clearly. Yesterday I placed an order for headphones, there is no SMS, can you specify when, can I pick it up?
I came to buy a keyboard, but after I saw that the wireless connection in her games is less than half a meter, and in normal use no more than two meters, in the store, when checking, they moved a meter away and said everything works fine, we won't refund the money, and we won't change anything, with a sour face saying all this, they sent me disappointed in the store, since there has never been such a problem in other stores.
I made the order through a call. I've booked it. But I didn't know that arriving at the store would cause so much negativity. It was obvious that no one wanted to communicate with us, as they would not receive a bonus from sales... Barely a guy came up to us showing a monitor. Then he said that we were buying a cheap monitor (its cost is 700 bel. rub) and that it would not work for a long time and the like... In general, the store itself is normal, but the staff is as always on top.. Unfortunately.....
Unfortunately, it was bad, I bought a phone before I got home, the button had already fallen out of it, the poor quality of the product was very unpleasant....I'm going to go now to look for the button at the stop where I took the new phone out of my pocket.
Consultants will always answer the question, very smart guys, experts in their field, always help you choose exactly what you need, they will tell you everything and show you
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Лариса Орлова
Level 6 Local Expert
September 14
I ordered a vacuum cleaner through the website. I arrived the next day. The courier is a very nice guy, he called in advance. The packaging is intact, the product itself is intact. Super!
It is better not to buy air mattresses here. I bought 2, all defective. I inflated houses before going out into nature, a pear came out in one, and lowered the other. It's good that they returned the money, offered to take other mattresses, did not take any chances, went to the sports master and did not regret it
09/20/2022 I came to the 5 element store at 11 Mstislavets Street in order to buy a new smartphone, the choice was between TM-and Xiaomi and Samsung. The consultant came up to me and, when asked to advise which phone from TM-k above I should buy, to my surprise, he said that "Xiaomi does not work very well, it is not finalized and it is not worth buying it at all," and about Samsung I was told that "this is a stupid overpayment for the brand, and the phones Samsung is no longer the same as before, after production was moved to India" for those models that I was considering buying (and after that I checked it and it turned out that the options I was considering were made in Vietnam).
Of course, such information shocked and unsettled me a little. Meanwhile, the consultant began to say that only the TM and Huawei phones were ideal in my budget, talking about it with an exalted description and so on. Thus, he misled me, misinformed me and did not take into account my wishes for a new smartphone. I was not told that this smartphone, like Huawei smartphones in general, does not support all Google services. I also want to note that this information is not indicated either in the holder with the characteristics of the device directly in the store or on the website. But after all, buying a smartphone on the Android platform, everyone knows how this software works. How should the buyer guess about these features of Huawei smartphones? How should I, as a buyer, including one who trusted the consultant, have guessed about these features of the product?
Also the next day on 09/21/2022, I purchased another Huawei nova y70 smartphone, because I decided to give my mother a gift. But here I no longer sought advice, but relied on previous information from a consultant and, of course, if I had discovered this problem earlier, I would never have bought a second such smartphone in my life. And only on 09/22/2022, when I started setting up smartphones, I discovered that half of the programs did not open, and through searching for information on the Internet I found out that Huawei smartphones did not support all Google systems and services.
I believe that my rights as a consumer were violated, I was not informed about the features of the product, received false advice from your employee and was deceived, which is why I purchased both of these smartphones.
09/22/2022 I contacted the store with an explanation of the situation and a request to exchange these smartphones for other brands, but I was refused.
In any case, do not glue a protective film on your phone in this store. The service costs 69 bel.rub. the sticker quality is very low, there are bubbles under the film, it is pasted crookedly, and if you make a claim to get the money back, they refuse, citing invented reasons, I think so with other services
A review of the store in general. We bought one thing and an extended warranty, downloaded the application, and a completely different one with a one-year warranty is displayed. It's good that I was not too lazy to deposit a couple of days after the purchase. I contacted support, they fixed it. Then coupons come as a gift, I order, but due to the fact that I cannot apply them immediately on the site, the store is already informed at the checkout that coupons will not be applied to the product for promotions, and on the site it is marked just super price and prices are not marked and not crossed out. Well, the consultants sell everything, especially if you bought something and you want to watch it just to kill time, so let's say, they immediately run up and let's talk and sniff))
The work of consultants is terrible. Not only is it difficult to find them, they are also not interested in helping the buyer. They behave as indifferently as possible, they are not friendly.
There was also a not very friendly employee at the checkout. The polite attitude towards him is just an emotionless expression on his face and complete silence. Thank you for answering at least one question.
Neither the consultant nor the cashier told us about the warranty period or the warranty card when purchasing the product. I had to call the information service so that all my questions would be answered accurately.
An unpleasant impression remained after visiting this store.
I bought a phone - I didn't like the service from the word at all.The seller offered various additional services for a long time and tediously, although it was clearly said that nothing was needed.And a question for the manager-maybe buy your employees stationery knives, otherwise they can't open the package using various improvised items .
There are good promotions, but I try to choose everything and watch it on the Internet. The motivation policy of the 5th element is just tin, God forbid to listen to all this nonsense that their consultant is ready to pour out on you, it seems that they consider absolutely all people to be imbeciles, offering subscriptions for a year, two, three at once with savings of a couple of rubles. Consultations in the fifth (not only specifically in this) it's a waste of time, you need to come there when you clearly know what you need and you definitely don't listen to everything they tell you there, for them it's money, for you to buy some unnecessary thing.
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On 12/14/2021, a consultant bought a Huawei T10S tablet and told me about the promo code "Winter", which gives a 50 rubles discount on additional services (according to him), which of course cost more, but that's not the point. When I went to the site and looked, this is what I found there:
Here are all the products that can be bought with DISCOUNTS * up to 20%.
Apply the promo code WINTER and get the specified discount amount from the cost of the product!
How to apply a PROMO CODE?
1. When registering in an online store: put the product in the cart.
2. On the shopping cart page, enter the WINTER promo code in the appropriate field and click the "Apply promo code" button.
3. The cost of the order will be recalculated taking into account the discount on the promo code.
4. When making a purchase in retail stores of the network, the cost of the product will be automatically recalculated at the checkout when making a purchase.
That is, that the promo code is valid only for an additional one. not a word was said about the service, but it was not applied to me because I refused an additional one. services. Although I did not find my tablet in the list of products that this promo code applies to. In general, as usual, after talking with a consultant, there is a slight feeling that you have been stabbed.
On Sunday, July 11, 2021, they came to buy a microwave oven. Almost immediately, Ilya Alexandrovich Voitekhovsky, a consultant, came up to us. He told us about different microwaves in a grammatical and accessible way, answered all our questions, even turned on the sound of the end of work, because it was important for us. He quickly brought the packaged model we had chosen, showed everything, checked the work, and issued the documents. I also advised you to buy a lid. And most importantly, he helped carry the microwave to the car. Super! We have been using it for a week, we are very satisfied. Thank you, Ilya. I wish there were more such consultants. If there are bonus systems, then I ask the management to consider a bonus for Ilya for his responsiveness and help.
A store with a very large assortment of electronics and household appliances. I bought 4 times, all the goods are working, I am satisfied with everything. There are discounts, and often on good products.
I decided, then, yesterday (07/17/2021) to stop by to buy a water filter. There were jugs without filters on the counter, I decided, chose, I think: "we need to pack." There was no consultant nearby, so I went to look in the neighboring departments. I found these boys in red in the next department, gathered in a pigeon circle to crackle, but I still persuaded one to help me.
They came up, he got me a box with a jug, and I said to him: "do I need a filter for the jug now?", he answered positively, pointed to two filters, said any one would do, I chose one of the two.
As a result, I came home, unpacked, stood and thought, either I'm stupid, or I don't understand something…
Not only is this filter huge for this jug, but it was also not needed, since it was already included…
We came to the store today, we wanted to buy electronic floor scales. There are a lot of sales consultants in the hall, they asked to call the seller from the department, but he does not seem interested in selling the product, because he was going to go for a very long time. After waiting for him for about 10 minutes, we left, because this is just a complete disrespect to the buyer. If you have a lot of time, and you can stand in the hall waiting for a consultant, then you are here. If not, I do not recommend it.
The store is good and there is something to choose, but there are a lot of consultants on sq m, they will not always come up and tell you, not all of course, 5-6 people stand and talk about their topics.
The store itself is not bad, but the work of consultants is beyond "praise". We came to look at and choose a refrigerator. We decided on the model, but we could not make a purchase, because they have only one seller for all large household appliances and in 25 minutes he did not deign to approach us (although we reminded ourselves several times). At the same time, there were 3 consultants and trindels in the TV department, but they could not help us in any way, because they only have one person for all large household appliances.
The work of consultants is disgusting. I came to buy a product, walked around the store, but did not find it. As a result, I decided to approach the consultant, to clarify where I should look for the right product, he answers me: "Go straight, then turn left, there will be a Consultant on pellets." Of course, there was no consultant, as a result, she turned around and left.
Complete indifference to customers. After 20 minutes of being in the store, they were unable to pick up their pre-placed order. And this is with a minimum number of customers on the floor. Horror.
I advise you to read what the "protection +" system is before buying. It turned out to be useful to me despite the fact that I bought all the household appliances in my apartment here.
Do you have so-and-so?
I do not know, go to that department.
And you are not an employee, can you look at the database?
I can't do it, most likely it's not...
there are no words.
13.08 left a pre-order for Samsung galaxy buds live
20.08 I came across a promotion that when pre-ordering Samsung note 20 ultra, the same headphones are given as a gift, I placed a pre-order for white on the website. Then he dialed and asked to change the color to bronze and cancel the order for headphones.
21 received a paper certificate, 24 paid for it and waited.
26 an SMS message came that the product had arrived at the point of sale at Dana mall and you can come and pick it up. I tried to call the call center all day and check availability, but I couldn't, the call just ended. I arrived myself, after waiting for the staff for about 20 minutes (there was no queue), it turns out that the color was not changed and I can only pick up the white phone, we could not help in any way. I asked to leave a request so that they would call me back and clarify the possibility of replacing the color with the one I wanted, the employee after 5 minutes of persuasion agreed to make such an application (all the time he offered to contact the call center himself, which does not work). He left the store and waited for the call, but they could not help, they said that the delivery of the bronze color was unknown, when and how long it was unclear. I decided to take the white color in this case, and not wait for who knows how long. Arriving again in the evening to pick up the phone, standing around an hour, because there was 1 employee in the Samsung department who is engaged in issuing the phone directly, and he just physically did not have time (although well done, he tried). They gave out the phone itself after a long wait, asked about the headphones, said inside the box, OK, did not delay and left. After looking at the kit in the car, it turned out there were ordinary headphones, there were no gift ones. I had to go back and then for the first time I find out that they turned out to be over (no one even mentioned it all the time), took the data and promised to call back, when asked if delivery was possible, they replied that no, it was a gift! Honestly, it's just terrible. all. Absolutely everything. I have addressed you for the first and last time. The color of the phone is not the same, I spent a lot of time just to pick up the phone, they didn't say anything about the missing gift headphones until I clarified about it myself
. P.S. As it turned out, the warranty was also not noted. The most negative experience. I do not know how "lucky" I am, but I am inclined to believe that this is the "gold" standard of service in this network, where you will run and suffer for your own money.