Yandex Data Retention and Deletion Policy

This is an old version of the document that has expired. The current version is available at: https://yandex.com/legal/yandex_go_retention_policy/en/.

The personal data processed by Yandex and the company providing the service in your country is subject to our Privacy Notice, and this Data Retention and Deletion Policy.

The need to retain personal data varies depending on the category of data, the purpose for which it was collected, and the applicable legislation.

1. What Is this Policy for?

This Data Retention and Deletion Policy sets forth the rules that the data controller responsible for processing your personal data, as stated in our Privacy Notice, applies to the retention, storage, and deletion of your personal data.

It ensures that your personal data is only retained for appropriate periods of time to provide our services and to comply with legal and regulatory requirements.

2. What Are the Applicable Principles?

Your personal data is only retained for the period necessary to fulfil the purpose for which it was collected, and is deleted when no longer required.

The law requires us to retain your personal data for specific periods of time in some countries where we provide our services. Please refer to the Data Retention and Deletion Policy specific to your country or the table indicating the relevant retention periods for your location.

3. What Is the Retention Schedule?

We store your personal data for the periods set out in the table below, depending on the category of data.

Category of Data	Retention Period
Identification data (name or pseudonym, phone number)	For the duration of your use of our services and for a period of 3 years after the deletion of your account.
Email address	For the duration of your use of our services and for a period of 3 years after the deletion of your account.
Addresses for orders	For the duration of your use of our services and for a period of 5 years after the deletion of your account.
Data collected in forms (name, phone number, email address, user's message or comment)	For the duration of your use of our services and for a period of 5 years after the deletion of your account.
Connection data (IP address, device ID, device type and model, mobile operating system, browser or mobile application details)	1 year.
Advertising identifier	1 year.
Data related to the use of the application (user ID, frequency of orders, time taken to complete an order, most frequently ordered services or goods, number of screens viewed when interacting with the apps, average order value)	1 year.
Order-related data (date and time of order, pick-up point, destination point, route, price, payment method, car model and licence plate, driver's name, carrier's details)	For the duration of your use of our services and for a period of 3 years after the deletion of your account.
Customer support data (order details and history, contact details, comments, attachments, other details that you specify at your discretion or that the support team requests)	For the duration of your use of our services and for a period of 3 years after the deletion of your account.
Security features (image and voice recording)	3 months from the recording of the image and/or voice.
Customer support (conversation recording)	3 months from the recording of the conversation.
Customer comments and preferences	For the duration of your use of our services and for a period of 3 years after the deletion of your account.
Banking information	5 years after placing the order.
Data necessary for the establishment, exercise or defence of legal claims	For the duration of your use of our services and for a period of 3 years after the deletion of your account, unless a different statutory period applies.