Yandex Data Retention and Deletion Policy
The personal data processed by Yandex and the company providing the service in your country is subject to our Privacy Notice, and this Data Retention and Deletion Policy.
The need to retain personal data varies depending on the category of data, the purpose for which it was collected, and the applicable legislation.
1. What Is this Policy for?
This Data Retention and Deletion Policy sets forth the rules that the data controller responsible for processing your personal data, as stated in our Privacy Notice, applies to the retention, storage, and deletion of your personal data.
It ensures that your personal data is only retained for appropriate periods of time to provide our services and to comply with legal and regulatory requirements.
2. What Are the Applicable Principles?
Your personal data is only retained for the period necessary to fulfil the purpose for which it was collected, and is deleted when no longer required.
The law requires us to retain your personal data for specific periods of time in some countries where we provide our services. Please refer to the Data Retention and Deletion Policy specific to your country or the table indicating the relevant retention periods for your location.
3. What Is the Retention Schedule?
We store your personal data for the periods set out in the table below, depending on the category of data.
|
Category of Data |
Data |
Retention Period |
|
Identification data |
Name Pseudonym Phone number Email address |
For the duration of your use of our services and for a period of 3 years after the deletion of your account |
|
Order details (general) |
Date and time of order Pick-up point Destination point Route Price Payment details Contact details Customer preferences |
For the duration of your use of our services and for a period of 3 years after the deletion of your account |
|
Order details (others) |
Destination address Delivery address |
For the duration of your use of our services and for a period of 5 years after the deletion of your account |
|
Location data |
Geolocation |
For the duration of your use of our services and for a period of 3 years after the deletion of your account |
|
Photos |
Profile picture Selfie |
For the duration of your use of our services and for a period of 3 years after the deletion of your account |
|
Driver’s data |
National ID details Driving licence details Country of residence City of residence Citizenship Date of birth Place of birth Driving experience Vehicle type, model and make License plate number Scan of your driving licence or national ID Selfie with your driving licence or national ID Number of orders completed |
For the duration of your use of our applications and for a period of 3 years after the deletion of your account |
|
Driver’s data (other) |
Referral code |
1 year after filing the application to become a driver |
|
Payment details |
Credit or debit card details Bank account details E-wallet details Mobile money account details Payment method |
5 years after placing the order |
|
Data collected in forms |
Name Phone number Email address User’s feedback, message, rating or reviews |
For the duration of your use of our services and for a period of 5 years after the deletion of your account |
|
Connection data |
IP address Device ID Device type and model Mobile operating system Browser or mobile application details |
1 year |
|
Data related to the use of the application |
User ID Frequency of orders Time taken to complete an order Most frequently ordered services or goods Number of screens viewed when interacting with the application Average order value |
1 year |
|
Advertisement |
Advertising identifier |
1 year |
|
Customer support data (general) |
Order details and history Payment details Contact details Social media account Comments, attachments, and other details that you provide or that the customer support team requests Communications within the applications or by other means |
3 years after the deletion of your account or after communicating with the customer support service if you are not a user |
|
Customer support data (other) |
Conversation recording |
3 months from the recording of the conversation |
|
Security features |
Audio recording Video recording |
3 months from the recording of the audio and/or video |
|
Disputes and legal claims |
Data necessary for the establishment, exercise or defence of legal claims |
For the duration of your use of our services and for a period of 3 years after the deletion of your account, unless a different statutory period applies |
Date of publication: 26.09.2025
Previous version of the document: https://yandex.com/legal/yandex_go_retention_policy/en/04042025