Cancellation Policy of orders of Yango Delivery Platform

For service classes: Delivery, Courier:

1. A request for a ride or delivery that has been accepted by the Provider may be cancelled by a User, and a User will be charged the Delivery Fee, as calculated by the Platform, if at the time of the request cancellation:

1.1. the Service Provider is [two hundred (200) meters or less] from the pick-up location; and

1.2. a ‘waiting’ signal has been sent via the Platform to User.

2. A request for a delivery that has been accepted by the Provider may be cancelled by a Service Provider, and a User will be charged a fee, as calculated by the Platform, if at the time of the request cancellation:

2.1. the Provider is [two hundred (200) meters or less] from the pick-up location;

2.2. a ‘waiting’ signal has been sent via the Platform by a Courier; and

2.3. [ten (10) minutes or more] have passed from the time of the ‘waiting’ signal sending.

3. The Delivery Fee that is charged for the request cancellation shall not exceed the fee for a delivery as calculated by the Platform per the As available at the relevant section at https://yango.yandex.com/tariff at the relevant time, which transfer fee shall include, if applicable, without limitation: free waiting time and the Peak Hours Coefficient as determined pursuant to the Agreement.

Date of publication: December 10, 2021