Service Level for Yandex Message Queue
This document defines the Service Level of Yandex Message Queue (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
|
Service Level |
99.90% |
Compensation Amount:
Service Availability
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.90%–95.00% |
10.0% |
|
less than 95.00 % |
25.0% |
Definition of the Service Unavailability:
The Service Unavailability is recorded when the Platform-side Error Rate exceeds 5 %.
The “Error Rate” is calculated as follows: the number of queries returning the 5хx error code divided by the total number of the queries made during one minute.
The "Service Unavailability Period" means the number of full minutes during which the Service Unavailability was recorded.
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Web address: https://yandex.com/legal/cloud_sla_ymq/
Date of placement: November 1, 2023
Effective date: November 1, 2023
Previous version of the document: https://yandex.com/legal/cloud_sla_ymq/15122019/