Service Level of Yandex DataSphere
This document defines the Service Level for Yandex DataSphere Service (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99,50 % |
| Service Level | 99,50 % |
Compensation Amount:
Service Availability
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of the Service used |
| < 99.5–99.00 % | 10.0 % |
| < 99.00–95.00 % | 15.0 % |
| less than 95.00 % | 30.0 % |
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of the Service used |
| < 99.5–99.00 % | 10.0 % |
| < 99.00–95.00 % | 15.0 % |
| less than 95.00 % | 30.0 % |
Definition of Unavailability for the Service:
- 50x response code for more than 10 % of queries during the observation period (at least 5 full minutes);
- Network unavailability of yds.yandexcloud.net or node-api.datasphere.yandexcloud.net or datasphere.api.cloud.yandex.net due to a removed network announcement or other issues on the part of Yandex.
The Service Level Agreement does not apply to unavailability arising from circumstances beyond the control of Yandex, such as failures in external networks or the Customer's failure to comply with the Instructions.
_______________________
Intertech Services AG
Web address: https://yandex.com/legal/cloud_sla_yds
Date of placement: September 23, 2021.
Effective date: October 03, 2021.
Previous version of the document: https://yandex.com/legal/cloud_sla_yds/01102020