Service Level of Yandex DataSphere

This document defines the Service Level for Yandex DataSphere Service (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level 99,50 %

Compensation Amount:

Service Availability

Uptime Percentage in the Reporting Period Compensation, % of the cost of the Service used
< 99.5–99.00 % 10.0 %
< 99.00–95.00 % 15.0 %
less than 95.00 % 30.0 %

Definition of Unavailability for the Service:

  • 50x response code for more than 10 % of queries during the observation period (at least 5 full minutes);
  • Network unavailability of yds.yandexcloud.net due to a removed network announcement or other issues on the part of Yandex.

The Service Level Agreement does not apply to unavailability arising from circumstances beyond the control of Yandex, such as failures in external networks or the Customer's failure to comply with the Instructions.

_______________________

Yandex Services AG

Web address: https://yandex.com/legal/cloud_sla_yds

Date of placement: September 30, 2020.

Effective date: October 01, 2020.