Service Level for Yandex Foundation Models
This document defines Service Level of Yandex Foundation Models (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99.90% |
| Service Level | 99.90% |
Compensation Amount:
Availability
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,90%-99,00% | 10,00% |
| < 99,00%-95,00% | 15,00% |
| Less than 95,00% | 30,00% |
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,90%-99,00% | 10,00% |
| < 99,00%-95,00% | 15,00% |
| Less than 95,00% | 30,00% |
Definition of Service Unavailability:
“Service Unavailability” is recorded when the server-side Error Rate exceeds 5%.
“Error Rate” is calculated as follows: the number of Valid Queries that return HTTP Status
500 with the error code "INTERNAL_SERVER_ERROR" or gRPC Status 13 with error code
"INTERNAL", divided by the total number of Valid Queries per minute.
"Service Unavailability Period" shall mean the number of full minutes, during which Service
Unavailability was recorded.
“Valid Query” shall mean a query that conforms with Service documentation and returns
HTTP Status 200 (OK) or gRPC Status 0 (OK), if Service functions properly.
______________________
Web address: https://yandex.com/legal/cloud_sla_yandex_foundation_models
Date of placement: 20.09.2024
Effective date: 20.09.2024