Service Level for Yandex Virtual Vision

This document defines Service Level of Yandex Vision (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level 99.00%

Compensation Amount:

Service Availability

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee of Service used in Accrual
< 99.00%- 95.00% 15.0%
less than 95.00% 30.0%

Definition of Service Unavailability:

“Service Unavailability” is recorded when the server-side Error Rate exceeds 5%.

“Error Rate” is calculated as the number of Valid Queries that return HTTP Status 500 with the error code "INTERNAL_SERVER_ERROR", divided by the total number of Valid Queries per minute.

"Service Unavailability Period" shall mean the number of full minutes, during which Service Unavailability was recorded.

“Valid Query” shall mean a query that conforms with Service documentation and returns HTTP Status 200 (OK), if Service functions properly.

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Date of placement: April 23, 2019

Effective date: April 23, 2019