Yandex Translate Service Level
This document defines Service Level of Yandex Translate (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99.90% |
| Service Level | 99.90% |
Compensation Amount:
Service Availability
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99.90%-99.00% | 10.0% |
| < 99.00%-95.00% | 15.0% |
| less than 95.00% | 30.0% |
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99.90%-99.00% | 10.0% |
| < 99.00%-95.00% | 15.0% |
| less than 95.00% | 30.0% |
Definition of Service Unavailability:
“Service Unavailability” is recorded when the server-side Error Rate exceeds 5%.
“Error Rate” is calculated as the number of Valid Queries that return HTTP Status 500 with the error code "INTERNAL_SERVER_ERROR", divided by the total number of Valid Queries per minute.
"Service Unavailability Period" shall mean the number of full minutes, during which Service Unavailability was recorded.
“Valid Query” shall mean a query that conforms with Service documentation and returns HTTP Status 200 (OK), if Service functions properly.
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Date of placing: April 23, 2019
Effective date: April 23, 2019