Service Level for Yandex Object Storage
This document defines Service Level of Yandex Object Storage (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla/. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level in Region: “Russia”
|
Ice Storage |
99.98% |
|
Cold Storage |
99.98% |
|
Standard Storage |
99.98% |
Service Level in Region: “Kazakhstan”
|
Ice Storage |
99.95% |
|
Cold Storage |
99.95% |
|
Standard Storage |
99.95% |
Compensation Amount in Region: “Russia”
Ice Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.98%-98.00% |
10.0% |
|
< 98.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Cold Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.98%-98.00% |
10.0% |
|
< 98.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Standard Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.98%-99.00% |
10.0% |
|
< 99.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Compensation Amount in Region: “Kazakhstan”
Ice Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.95%-98.00% |
10.0% |
|
< 98.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Cold Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.95%-98.00% |
10.0% |
|
< 98.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Standard Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.95%-99.00% |
10.0% |
|
< 99.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Definition of Service Unavailability:
- 50x response codes for more than 10% of queries during the observation period (at least 5 minutes);
- Network unavailability of endpoint storage.cloud.api.yandex.net due to removed announcement or other issues on the part of Yandex.
_______________________
Date of placement: June 21, 2024
Effective date: June 27, 2024
Previous version of the document: https://yandex.com/legal/cloud_sla_storage/01112023/
Previous version of the document: https://yandex.com/legal/cloud_sla_storage/10102021/
Previous version of the document: https://yandex.com/legal/cloud_sla_storage/23042019/