Service Level for Yandex Object Storage
This is an old version of the document, which expired on October 10, 2021. The current version is available at: https://yandex.com/legal/cloud_sla_storage/.
This document defines Service Level of Yandex Object Storage (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla/. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Compensation Amount:
Cold Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.95%-98.00% |
10.0% |
|
< 98.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Standard Storage:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.95%-99.00% |
10.0% |
|
< 99.00%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Definition of Service Unavailability:
- 50x response codes for more than 10% of queries during the observation period (at least 5 minutes);
- Network unavailability of endpoint storage.cloud.api.yandex.net due to removed announcement or other issues on the part of Yandex.
_______________________
Date of placement: April 23, 2019
Effective date: April 23, 2019