Service Level for Yandex Object Storage

This document defines Service Level of Yandex Object Storage (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level:
  • Cold Storage
99.95%
  • Standard Storage
99.95%

Compensation Amount:

Cold Storage:

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
< 99.95%-98.00% 10.0%
< 98.00%-90.00% 15.0%
less than 90.00% 30.0%

Standard Storage:

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
< 99.95%-99.00% 10.0%
< 99.00%-90.00% 15.0%
less than 90.00% 30.0%

Definition of Service Unavailability:

  • 50x response codes for more than 10% of queries during the observation period (at least 5 minutes);
  • Network unavailability of endpoint storage.cloud.api.yandex.net due to removed announcement or other issues on the part of Yandex.

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Date of placement: April 23, 2019

Effective date: April 23, 2019