This is an old version of the document, which expired on October 10, 2021. The current version is available at: https://yandex.com/legal/cloud_sla_storage.
This document defines Service Level of Yandex Object Storage (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Compensation Amount:
Cold Storage:
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee for Service in Accrual Period |
| < 99.95%-98.00% | 10.0% |
| < 98.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Standard Storage:
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee for Service in Accrual Period |
| < 99.95%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Definition of Service Unavailability:
- 50x response codes for more than 10% of queries during the observation period (at least 5 minutes);
- Network unavailability of endpoint storage.cloud.api.yandex.net due to removed announcement or other issues on the part of Yandex.
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Date of placement: April 23, 2019
Effective date: April 23, 2019