Service Level for Yandex SourceCraft
This document defines Service Level of Yandex SourceCraft (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
|
Service Level |
99.5% |
Compensation Amount:
Availability
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99,50%-99,00% |
10,0% |
|
< 99,00%-95,00% |
15,0% |
|
less than 95,00% |
30,0% |
Definition of Service Unavailability:
- 503 and 500 response codes for more than 10% of requests within a monitoring period (no less than 5 minutes).
______________________
Web address: https://yandex.com/legal/cloud_sla_sourcecraft
Date of placement: February 04, 2026
Effective date: February 16, 2026