Service Level for Yandex Query
This document defines Service Level of Yandex Query (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99,90% |
| Service Level | 99,90% |
Compensation Amount:
Availability
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,90%-95,00% | 10,0% |
| less than 95,00% | 25,0% |
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,90%-95,00% | 10,0% |
| less than 95,00% | 25,0% |
Definition of Service Unavailability:
“Service Unavailability” is recorded when the Yandex’s server-side Error Rate exceeds 5%.
“Error Rate” is calculated as follows: the number of queries returning the 5хx error code divided by the total number of the queries made during one minute.
"Service Unavailability Period" means the number of full minutes during which the Service Unavailability was recorded.
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Web address: https://yandex.com/legal/cloud_sla_query
Date of placement: December 12, 2023
Effective date: December 22, 2023
Previous version of the document: https://yandex.com/legal/cloud_sla_query/12122023