Service Level for Yandex Managed Databases

This document defines Service Levels for: Yandex Managed Service for PostgreSQL, Yandex Managed Service for ClickHouse, Yandex Managed Service for MongoDB, Yandex Managed Service for Redis™, Yandex Managed Service for MySQL® (collectively, “Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level:

DB Cluster, read

99.99%

DB Cluster, write

99.95%

Compensation Amount:

Availability of DB Cluster – read:

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
< 99.99%-99.00% 10.0%
< 99.00%-90.00% 15.0%
less than 90.00% 30.0%

Availability of DB Cluster – write:

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
< 99.95%-99.00% 10.0%
< 99.00%-90.00% 15.0%
less than 90.00% 30.0%

Definition of Service Unavailability:

Unavailability of Database Cluster which consists of two or more DB Hosts placed in different Availability Zones for reading or writing via supported clients. The list of supported clients for a specific type of DBMS can be found in technical documents of Service posted on Site.

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Date of placement: April 23, 2019

Effective date: April 23, 2019