Service Level for Yandex Load Balancer

This document defines Service Level of Yandex Load Balancer(“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level 99.90%

Compensation Amount:

Availability per a unit of Load Balancer

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee of Service used in Accrual
< 99.00%- 95.00% 10.0%
less than 95.00% 25.0%

Definition of Service Unavailability:

Loss of external connectiveness due to issues on the part of Yandex in case when all Platform cloud resources in Task group which connected to the Load Balancer unit are in a working mode* and are willing to accept Processed incoming traffic.

*The working mode of Platform cloud resources means the “Healthy” mode specified in the technical documentation of Service for managing Load Balancer.


Date of placement: April 23, 2019

Effective date: April 23, 2019