Service Level of Yandex Managed Service (for Apache Kafka®)

This document defines Service Level of Yandex Managed Service (for Apache Kafka®) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level

Kafka® Apache Cluster - reading 99.99%
Kafka® Apache Cluster - writing 99.95%

Compensation Amount:

Availability of a Kafka® Apache Cluster - reading

Uptime Percentage in the Reporting Period Compensation, % of the cost of the Service used
< 99.99%-99.00% 10.0%
< 99.0%-90.00% 15.0%
less than 90.00% 30.0%

Availability of a Kafka® Apache Cluster - writing

Uptime Percentage in the Reporting Period Compensation, % of the cost of the Service used
< 99.95%-99.00% 10.0%
< 99.0%-90.00% 15.0%
less than 90.00% 30.0%

Definition of Unavailability for the Service:

Topic unavailability to read or write with replication factor equal or more than two, provided that its replicated Topic Partitions are in the availability other than with Leader Replicas.

The Service Level Agreement does not apply to unavailability arising from circumstances beyond the control of Yandex, such as failures in external networks or the Customer's failure to comply with the Instructions, or overload of one or more Brokers resulting in Unavailability, insufficient free disk space, use of an excessively large number of Partitions, etc.

Definitions

Topic Partition — a separate Topic segment with data independent of data in other segments. Topic Partitions can be assigned on different Brokers.

Leader Replicas — Broker of selected Topic Partition, to which data is written only for this selected Topic Partition.

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Yandex Services AG

Web address: https://yandex.com/legal/cloud_sla_kfk

Date of placement: October 30, 2020

Effective date: November 02, 2020