Service Level for Yandex Managed Service (for Kubernetes®)

This document defines Service Level of Yandex Managed Service (for Kubernetes®) (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level 99.90%

Compensation Amount:

Service Availability
Uptime Percentage in the Reporting Period Compensation, % of Service Fee of Service used in Accrual Period
< 99.90 % – 95.00 % 10.0 %
less than 95.00 % 25.0 %

Definition of Service Unavailability:

No Customer access to the Master both within or from outside of the Platform for at least 5 minutes when the Customer uses the Regional Master Configuration.

The Service Level does not apply to the following cases:

  • no access to the Master due to circumstances beyond the control of Yandex;
  • the Customer uses other Master configurations, except for the Regional Master Configuration;
  • the Service unavailability resulted from the user settings of firewall and routing rules;
  • the Service unavailability resulted from its integration by the Customer with an external application or installation by the Customer of an application, which disabled the Kubernetes® Cluster.


Regional Master Configuration means a Master with fault tolerance settings in at least two different availability zones.


Intertech Services AG

Web address:

Date of publication: October 01, 2019

Effective date: October 01, 2019