Service Level for Yandex Managed Service (for Kubernetes®)
This document defines Service Level of Yandex Managed Service (for Kubernetes®) (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99.90% |
| Service Level | 99.90% |
Compensation Amount:
| Uptime Percentage in the Reporting Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99.90 % – 95.00 % | 10.0 % |
| less than 95.00 % | 25.0 % |
| Uptime Percentage in the Reporting Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99.90 % – 95.00 % | 10.0 % |
| less than 95.00 % | 25.0 % |
Definition of Service Unavailability:
No Customer access to the Master both within or from outside of the Platform for at least 5 minutes when the Customer uses the Regional Master Configuration.
The Service Level does not apply to the following cases:
- no access to the Master due to circumstances beyond the control of Yandex;
- the Customer uses other Master configurations, except for the Regional Master Configuration;
- the Service unavailability resulted from the user settings of firewall and routing rules;
- the Service unavailability resulted from its integration by the Customer with an external application or installation by the Customer of an application, which disabled the Kubernetes® Cluster.
Definitions
Regional Master Configuration means a Master with fault tolerance settings in at least two different availability zones.
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Intertech Services AG
Web address: https://yandex.com/legal/cloud_sla_kb
Date of publication: October 01, 2019
Effective date: October 01, 2019