Service Level for Yandex Managed Service (for Kubernetes®)
This is an old version of the document, which expired on June 02, 2025. The current version is available at: https://yandex.com/legal/cloud_sla_kb/.
This document defines Service Level of Yandex Managed Service (for Kubernetes®) (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
|
Service Level |
99.90% |
Compensation Amount:
Service Availability
|
Uptime Percentage in the Reporting Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99.90 % – 95.00 % |
10.0 % |
|
less than 95.00 % |
25.0 % |
Definition of Service Unavailability:
No Customer access to the Master both within or from outside of the Platform for at least 5 minutes when the Customer uses the High-speed Master Configuration. (Requirement of High-speed Master Configuration is not applicable in Region “Kazakhstan”).
The Service Level does not apply to the following cases:
- no access to the Master due to circumstances beyond the control of Yandex;
- the Customer uses other Master configurations, except for the High-speed Master Configuration (is applicable only in Region: “Russia”);
- the Service unavailability resulted from the user settings of firewall and routing rules;
- the Service unavailability resulted from its integration by the Customer with an external application or installation by the Customer of an application, which disabled the Kubernetes® Cluster.
Definitions
High-speed Master Configuration means a Master with fault tolerance settings in three different availability zones.
_______________________
Web address: https://yandex.com/legal/cloud_sla_kb
Date of publication: June 21, 2024
Effective date: June 27, 2024
Previous version of the document: https://yandex.com/legal/cloud_sla_kb/01112023/