Service Level for Yandex Managed Service (for Kubernetes®)
This is an old version of the document, which expired on June 27, 2024. The current version is available at: https://yandex.com/legal/cloud_sla_kb/.
This document defines Service Level of Yandex Managed Service (for Kubernetes®) (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
|
Service Level |
99.90% |
Compensation Amount:
Service Availability
|
Uptime Percentage in the Reporting Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99.90 % – 95.00 % |
10.0 % |
|
less than 95.00 % |
25.0 % |
Definition of Service Unavailability:
No Customer access to the Master both within or from outside of the Platform for at least 5 minutes when the Customer uses the Regional Master Configuration.
The Service Level does not apply to the following cases:
- no access to the Master due to circumstances beyond the control of Yandex;
- the Customer uses other Master configurations, except for the Regional Master Configuration;
- the Service unavailability resulted from the user settings of firewall and routing rules;
- the Service unavailability resulted from its integration by the Customer with an external application or installation by the Customer of an application, which disabled the Kubernetes® Cluster.
Definitions
Regional Master Configuration means a Master with fault tolerance settings in at least two different availability zones.
_______________________
Intertech Services AG / Iron Hive doo Beograd
Web address: https://yandex.com/legal/cloud_sla_kb
Date of publication: October 01, 2019 / November 1, 2023
Effective date: October 01, 2019 / November 1, 2023