Service Level for Yandex IoT Core

This document defines the Service Levels for Yandex IoT Core (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level 99.90%

Compensation Amount:

Service Availability

Uptime Percentage in the Reporting Period Compensation, % of Service Fee of Service used in Accrual Period
< 99.90 % – 99.00 % 10.0 %
< 99.00 % –95.00 % 15.0 %
less than 95.00 % 30.0 %

Definition of Service Unavailability:

The Service Unavailability is recorded when the following occurs for at least 5 minutes:

  • The Service failed to respond when sending the Transferred Data from the Customer to the Logic Device in the guaranteed delivery mode ("At least once");
  • Delivery of the Transferred Data from the Service failed.

The "Service Unavailability Period" means the number of full minutes during which the Service Unavailability was recorded.

The Service Level does not apply to cases of unavailability arising from circumstances beyond the control of Yandex, such as failures in external networks or the Customer's failure to comply with the Instructions.


Intertech Services AG

Web address:

Date of publication: October 01, 2019

Effective date: October 01, 2019