Service Level for Yandex DataLens
This document defines Service Level of Yandex Datalens (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
The Service Level for Yandex Datalens is not applicable to cases where the Service is provided within a non-chargeable limit.
| Service Level | 99.50% |
| Service Level | 99.50% |
Compensation Amount:
Availability
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,50%-98,00% | 10,0% |
| < 98,00%-95,00% | 15,0% |
| less than 95.00% | 30.0% |
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,50%-98,00% | 10,0% |
| < 98,00%-95,00% | 15,0% |
| less than 95.00% | 30.0% |
Definition of Service Unavailability:
“Service Unavailability” is recorded when the Yandex’s server-side Error Rate exceeds 5% and/or as a result of network unavailability of the address datalens.yandex.ru, datalens.yandex, datalens.yandex.cloud, datalens.yandex.com.
“Error Rate” is calculated as follows: the number of queries that return HTTP Status 500-599, divided by the total number of Valid Queries per minute.
“Valid Query” shall mean a query that conforms with Service documentation and returns HTTP Status 200-499 if Service functions properly.
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Iron Hive doo Beograd
Web address: https://yandex.com/legal/cloud_sla_datalens
Date of placement: March 20, 2024
Effective date: April 23, 2024