Service Level for Yandex Compute Cloud

This is an old version of the document, which expired on April 24, 2021. The current version is available at:https://yandex.com/legal/cloud_sla_compute.

Service Level 99.95%

Compensation Amount:

Availability of a single Virtual Machine:

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
< 99.95%-99.00% 10.0%
< 99.00%-95.00% 15.0%
less than 95.00% 30.0%

Definition of Service Unavailability:

Loss of external connectiveness or a boot disk of a Virtual Machine. SLA does not apply to cases of loss of external connectiveness due to circumstances beyond Yandex’ control, including cases of DoS or DDoS attacks on Customer’s Virtual Machine.

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Date of placement: April 23, 2019

Effective date: April 23, 2019