Service Level for Yandex Cloud Notification Service
This document defines Service Level of Yandex Cloud Notification Service (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
The Service level does not apply in cases where the Service is provided within the non-billing limit.
Service Level
|
Receiving notifications for sending |
99,50% |
|
Channel and subscription management |
99,00% |
Compensation Amount:
Availability of receiving notifications for sending:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99,50%-95,00% |
10,00% |
|
less than 95,00% |
30,00% |
Availability of channel and subscription management functions:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99,00%-95,00% |
10,00% |
|
less than 95,00% |
30,00% |
Definition of Service Unavailability:
"Service unavailability" is detected when the Error Rate exceeds 10% on the server side.
The "Error rate" is measured using the following formula: the number of requests that returned an error code of 500 or 503 divided by the total number of requests made in one minute.
"Service Unavailability Period" means the number of whole minutes during which the Unavailability of the Service was recorded.
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Web address: https://yandex.ru/legal/cloud_sla_cns
Date of placement: June 18, 2026
Effective date: July 05, 2026