Service Level for Yandex Cloud CDN

This document defines the Service Level for Yandex Cloud CDN (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level 99,99%

Compensation Amount:

Service Availability

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee of Service used in Accrual Period
< 99,99%-99,90% 5,0%
< 99,89%-99,00% 10,0%
less then 99,00% 15,0%


Definition of the Service Unavailability:

Inability to process an end user's request, for reasons depending on Yandex, within 30 seconds.



Yandex Services AG

Web address:

Date of placement: September 23, 2021

Effective date: September 24, 2021