We're looking for a Technical Support Engineer to support our team with software and hardware questions.

• Handling queries in the registration system
• Registering customer queries in the incident management system
• Running primary diagnostics and classifying customer queries
• Creating solutions for customer requests, including incidents and consultation requests
• Routing customer requests to the appropriate support groups based on primary diagnostics and categorization
• Adding information to customer queries as needed
• Routing queries to partners
• Receiving feedback from customers on service quality through centralized information systems
• Teaching customers to solve typical problems independently and use centralized information systems
• Searching for new partners, providers, and IT equipment suppliers
• IT installation during launches, finding providers in new locations, monitoring leftover equipment and purchasing additional equipment, maintaining existing facilities
• Creating technical solutions for new problems and challenges in the local market

• Have proficient computer skills
• Are experienced using query registration systems and Service Desk
• Have high energy levels, strong social skills, and dedication
• Have excellent phone communication skills
• Know about modern IT technologies
• Are able to work from the office five days a week with a two-day weekend
• Are fluent in English and Russian

• Strong team to grow with
• Opportunity to impact processes and results
• Voluntary Health Insurance (VHI) program
• Bonuses every six months following successful reviews