Millions of people use Yandex Stations every day. On the rare occasion something doesn't work as it should, our dedicated support team is there to assist. We’re looking for attentive, tactful professionals who can respond to users and solve their problems.

If you have no prior experience, don’t worry. We provide comprehensive training on the technical aspects of the role and how our products work.

Respond to emails and chat messages
Help users resolve issues they’re having with their Yandex Stations, forward information to developers and managers so they can make our product even better, and collaborate with other departments for additional support when necessary

• Are familiar with technical subjects, including various jacks and router connectivity
• Are able to structure detailed responses, showing strong analytical and logical reasoning
• Are competent in navigating large volumes of information and pinpointing key details
• Have English proficiency at the B2 level or above
• Have Arabic proficiency at Level 6 or above

• Expertise in customer engagement with a high level of emotional intelligence
• Fluency in Russian

• The freedom to work remotely from any location in Russia with a stable internet connection
• Flexible work schedule of at least 40 hours per week (this may include weekends)
• Paid online training
• ₽50,000 salary before taxes + up to 30% based on results